Jasmine Heidelberg
Paulding
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills combined with a detail-oriented and attentive nature. Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as spreadsheets and Microsoft word. With strong interpersonal skills, she is an excellent communicator and team leader. Capable of writing documents, updating spreadsheets, and compiling reports using software.
Overview
15
15
years of professional experience
Work History
Secretary
D Dawg Trucking LLC
Paulding, MS
04.2024 - Current
- Managed scheduling and calendar coordination for executive staff.
- Assisted in preparing and organizing company documents and reports.
- Maintained office supply inventory, ensuring availability of essential materials.
- Handled incoming communications, directing inquiries to appropriate departments.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Healthcare Advisor
ResultsCX
Winter Haven, FL
03.2022 - 2024
- Articulated treatment plans and payment options to enhance patient understanding.
- Oversaw compilation and review of medical records to ensure accuracy and compliance.
- Generated and reviewed monthly statements to ensure accurate tracking of outstanding balances.
Customer Service Center Representative
Vxi Global
Quezon City, NCR
11.2021 - 01.2022
- Routed incoming calls to the most qualified personnel and departments within the company.
- Resolved issues over the phone with customers on a daily basis.
- Was quick to respond to potential customers' questions and requests.
- Provided clients with basic technical support for a variety of tech company products.
File Clerk
Ellisville State School
Ellisville, MS
06.2018 - 03.2019
- Was in charge of HR documentation, which included filling out forms, reports, and records.
- Was in charge of the day-to-day operations of the office, including client accounts, supply, inventory, and records management.
- Was in charge of processing client payrolls as well as payroll corrections.
- Was in charge of a high-volume, multiple-call telephone switchboard.
- Sort or categorize data based on criteria such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
- Used a variety of data collection methods to successfully research and record data.
- Provided clerical support to [Number] company employees by copying, faxing, and filing documents.
- Handled mail processing, which included post office pick-ups, sorting, and distribution to the appropriate parties.
Bookkeeper
Church
Heidelberg, Mississippi
02.2013 - 08.2014
- Eliminated financial discrepancies by expertly documenting expenses, monitoring income, handling bank deposits, and managing statements.
- Updated financial records in ledgers and journals and reported financial data.
- Handled accounts receivable and payable.
- Double-checked and submitted timekeeping data to ensure accurate and timely payroll processing.
- Reconciled account information and reported figures in the general ledger by comparing them to bank account statements each [Timeframe].
Cashier
Family Dollar
Heidelberg, MS
06.2011 - 12.2011
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Operated a cash register with 100% accuracy for cash, check, and credit card transactions.
Education
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Heidelberg High School
Heidelberg, MSSkills
- Customer service
- Problem resolution
- Communications
- MS Office
- Microsoft applications proficiency
Timeline
Secretary
D Dawg Trucking LLC
04.2024 - Current
Healthcare Advisor
ResultsCX
03.2022 - 2024
Customer Service Center Representative
Vxi Global
11.2021 - 01.2022
File Clerk
Ellisville State School
06.2018 - 03.2019
Bookkeeper
Church
02.2013 - 08.2014
Cashier
Family Dollar
06.2011 - 12.2011
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Heidelberg High School