Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jasmine Jennings

Aberdeen

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Remote-Learner
Tupelo
03.2022 - Current
  • Handled customer inquiries via phone, email, and chat support.
  • Resolved technical issues using remote troubleshooting tools.
  • Documented customer interactions in the CRM system for follow-up.
  • Assisted customers with account management and billing questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Home Health Aide

Rehabilitation Center
Tupelo
03.2025 - 06.2025

•Sitting with disabled

•doing daily duties

•caring for disabled

•running errands

•traveling to doctor visits

  • Assisted patients with daily living activities and personal care tasks.
  • Monitored patient health and recorded vital signs regularly.
  • Supported rehabilitation exercises under the guidance of healthcare professionals.
  • Maintained a clean and safe environment for patients at the facility.
  • Reported changes in patient condition to nursing staff promptly.
  • Communicated effectively with patients to ensure comfort and understanding.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Assisted clients with bathing, dressing, and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Prepared meals and snacks according to prescribed diets.
  • Helped client with medication self-administration.
  • Improved patient outlook and daily living through compassionate care.
  • Documented care provided and submitted notes to supervisor.
  • Engaged patients in recreational activities such as reading books or playing games.

Education

Saltillo High School
Saltillo, MS

Skills

  • Customer relationship management
  • Remote troubleshooting
  • CRM documentation
  • Account management
  • Technical support
  • Patient care
  • Daily living activities

Languages

English
Full Professional

Certification

  • PCA
  • CNA

Timeline

Home Health Aide

Rehabilitation Center
03.2025 - 06.2025

Customer Service Representative

Remote-Learner
03.2022 - Current

Saltillo High School
Jasmine Jennings