Jasmine Paige
Tunica
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
9
9
years of professional experience
Work History
Administrator/ Corrections
Tunica County Sheriff's Office
Tunica, MS
02.2024 - Current
- Watch the inmates. Make sure all inmates are safe and secure. Schedule transportation. Moved inmates into different cells.
CSR
Guaranty Bank
Southaven, MS
03.2023 - 10.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Updated and maintained database with accurate customer information and timely data entry.
- Assisted customers with product selection based on their needs and preferences.
Count Team Member
Horseshoe Casino
Robinsonville, MS
10.2022 - 03.2023
- Provided exceptional customer service by addressing customer inquiries promptly and courteously.
- Adhered to safety regulations while handling large sums of money.
- Maintained accurate records of all monies received and disbursed.
- Leveraged knowledge of basic accounting principles during daily activities.
- Proficiently operated a 10-key calculator to accurately count money.
- Efficiently identified counterfeit currency and took appropriate action.
- Exhibited excellent organizational skills while managing multiple tasks simultaneously.
Customer Service Host
Walmart Supercenter
Horn Lake, MS
07.2021 - 09.2022
- Handled cash register operations including refunds, returns and exchanges in accordance with store policy.
- Greeted customers and provided exceptional customer service, ensuring a positive experience.
- Utilized problem-solving skills to address complex customer issues efficiently.
- Tracked customer orders using order management systems and ensured timely delivery.
PBX Hotel Operator
Gold Strike Casino
Robinsonville, MS
08.2018 - 03.2020
- Answering the phones, transferring guest to their desired location.
- Booking rooms, canceling rooms.
- Helping guest with their complaints.
- Resolved customer complaints quickly and effectively by listening carefully and determining best course of action based on individual situation.
- Efficiently managed front desk duties such as check-in and checkout processes, collecting payments and issuing receipts for services rendered.
- Handled emergency situations calmly and efficiently by following established protocols; contacted appropriate personnel when needed.
- Maintained knowledge of all hotel services, features as well as local attractions, activities to respond to guest inquiries.
Hotel Front Desk Agent
Comfort Suites Southaven
Southaven, MS
08.2017 - 07.2018
- Checking guest in and out.
- Helping guest make new reservations.
- Canceling reservations.
- Making sure the guest are satisfied with their rooms.
- Maintained high levels of confidentiality regarding guest information while adhering to all company policies and procedures.
- Answered incoming calls promptly and responded to requests for information or assistance in a timely manner.
- Maintained an organized work area by stocking supplies such as brochures, pamphlets, maps., for the convenience of guests.
- Collaborated with housekeeping staff to maintain cleanliness standards in lobby area.
Education
High School Diploma - undefined
Rosa Fort High School
06.2015
Skills
- Billing Inquiries Account Management
- Customer Billing Microsoft Excel
- Data Evaluation
- Microsoft Word Retail Sales Customer Service
- Refund Processing POS Systems Expertise
- Customer service
- Banking
- Typing
- Cash handling
- Front desk
- Cash register
- Law enforcement
- Fraud prevention and detection
- Lending
- Financial services
- Loan processing
- Customer support
- Data entry
- Medical office experience
- Dental office experience
- Patient care
- Medical receptionist
- Office experience
- Leadership
- Sales
- POS
Timeline
Administrator/ Corrections
Tunica County Sheriff's Office
02.2024 - Current
CSR
Guaranty Bank
03.2023 - 10.2023
Count Team Member
Horseshoe Casino
10.2022 - 03.2023
Customer Service Host
Walmart Supercenter
07.2021 - 09.2022
PBX Hotel Operator
Gold Strike Casino
08.2018 - 03.2020
Hotel Front Desk Agent
Comfort Suites Southaven
08.2017 - 07.2018
High School Diploma - undefined
Rosa Fort High School