Jasmine Pickens
Dallas,GA
Summary
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, and improving buying experience. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Comcast
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Efficiently managed multiple accounts simultaneously, ensuring accurate and prompt completion of all assigned tasks.
- Utilized various software tools for efficient data entry including spreadsheets, word processing programs, and proprietary systems specific to client needs.
- Streamlined communication with clients for improved service experiences and increased loyalty.
Caregiver
Mother
06.2022 - 09.2022
- Delivered emotional support and companionship for mother dealing with recent loss of spouse, my father.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Sales Associate
Walmart
03.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Drive-Thru Cashier
Jacks Family Resturant
10.2021 - 03.2022
- Received customer orders and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Stay At Home Mom
Family
03.2018 - 10.2021
- Formulated and balanced budget, paid bills and identified cost savings for household.
- Nurtured and developed children through fun, discipline, course work, healthy eating and exercise.
- Completed all household responsibilities.
Cashier
SUBWAY®Restaurants
10.2017 - 03.2018
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
No Degree - Prenursing Studies
Meridian Community College
Meridian, MSSkills
- Vendor Relationships
- Microsoft Windows and Office
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Data Entry
- Consultative Sales
- Appointment Scheduling
- Product Knowledge
- Quality Assurance Controls
- Escalation management
- Technical Troubleshooting
Timeline
Customer Service Associate
Comcast
09.2022 - Current
Caregiver
Mother
06.2022 - 09.2022
Sales Associate
Walmart
03.2022 - 06.2022
Drive-Thru Cashier
Jacks Family Resturant
10.2021 - 03.2022
Stay At Home Mom
Family
03.2018 - 10.2021
Cashier
SUBWAY®Restaurants
10.2017 - 03.2018
No Degree - Prenursing Studies
Meridian Community College
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