JASMINN CRAWFORD
Greenwood
Summary
Experienced Customer experience Agent with 2 years in customer service, adept at navigating multiple computer applications swiftly and accurately. Excels in communication, adaptability, and maintaining a customer-centric mindset across diverse industries.
Overview
3
3
years of professional experience
Work History
Customer experience Agent
Alorica
02.2025 - Current
- Answer inbound calls from customers and address questions & concerns
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
Teacher & Teacher Assistant
Agape Love Learning Center
01.2025 - 07.2025
- Engage children in activities and play that stimulates their development
- Appropriately supervise children while maintaining a safe, organized and clean environment
- Implementing curriculum and planning daily activities that are developmentally appropriate for students.
Customer Service Representative
Continuum Global Solutions
09.2022 - 07.2025
- Answer inbound calls from customers and address questions & concerns
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
Prep/cook
Burger King
06.2022 - 07.2025
- Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)
- Maintains Health and Safety standards in work areas; including unloading and stock inventory items as needed.
Education
Bachelor of Science - Early Childhood Education
Ashford University
Clinton, IowaBachelor of Science - Business Administration
Mississippi Valley State university
Itta Bena, MSBachelor of Science - Healthcare Administration
Southern New Hampshire University
Skills
- CRM Software (eg, Salesforce, five9)
- Data Entry Accuracy
- Team Collaboration Skills
- Phone Etiquette
- Problem-solving
- Empathy
- Attention to detail
- Communication
- Active listening
- Customer -centric mindset
- Adaptability
Personal Information
Timeline
Customer experience Agent
Alorica
02.2025 - Current
Teacher & Teacher Assistant
Agape Love Learning Center
01.2025 - 07.2025
Customer Service Representative
Continuum Global Solutions
09.2022 - 07.2025
Prep/cook
Burger King
06.2022 - 07.2025
Bachelor of Science - Early Childhood Education
Ashford University
Bachelor of Science - Business Administration
Mississippi Valley State university
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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