Jasmyne Mallard
Jackson
Summary
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
FC Associate
Amazon
Canton
05.2025 - Current
- Streamlined workflows to enhance productivity and reduce downtime.
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Processed returns according to company policies and procedures.
- Trained new employees regarding warehouse procedures and standards.
Customer Service Representative
Conduent
Jackson
03.2024 - 05.2025
- Provided product information and guidance to enhance customer experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Teleperformance USA
02.2022 - 03.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Offered products and services to meet customers' needs and goals.
- Used proven techniques to increase sales and promote high-value products.
Education
Bachelor Of Applied Science - Business Management
Jackson State University
Jackson, MS 01.2021 - 03.2026
Associate Of Applied Science - Business Management
Hinds Community College
Skills
- Customer service
- Conflict resolution
- Call center procedures
- Upselling and cross-selling
- Friendly customer service
- Customer service support
- Team development
- Researching
Timeline
FC Associate
Amazon
05.2025 - Current
Customer Service Representative
Conduent
03.2024 - 05.2025
Customer Service Representative
Teleperformance USA
02.2022 - 03.2024
Bachelor Of Applied Science - Business Management
Jackson State University
01.2021 - 03.2026
Associate Of Applied Science - Business Management
Hinds Community College