JASON BROWNLEE
Olive Branch
Summary
Proven Dispatcher with a track record of enhancing fleet efficiency and customer satisfaction at Red White and Blue Intermodal. Excelled in route planning and problem-solving, ensuring timely deliveries and optimizing driver support. Demonstrated exceptional customer service and attention to detail, fostering strong relationships with external partners.
Overview
15
15
years of professional experience
Work History
Dispatcher
Red White and Blue Intermodal
06.2018 - Current
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
Dispatcher
IMC
04.2018 - 06.2018
Dispatcher
H&M
02.2016 - 04.2018
DISPATCHER
CMI
01.2010 - 02.2016
Education
High School Diploma -
WHITE STATION
Memphis, TN05-1992
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Problem-solving
- Customer relations
- Dispatch coordination
- Route planning
Timeline
Dispatcher
Red White and Blue Intermodal
06.2018 - Current
Dispatcher
IMC
04.2018 - 06.2018
Dispatcher
H&M
02.2016 - 04.2018
DISPATCHER
CMI
01.2010 - 02.2016
High School Diploma -
WHITE STATION
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