Laken Houser
Guntown
Summary
Dedicated server with exceptional customer service skills, cash handling expertise, and a positive attitude. Proven ability to enhance guest engagement and support team collaboration in high-volume dining environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Jobo’s
Tupelo, MS
12.2025 - Current
- Monitored inventory levels of supplies and communicated needs to management for restocking purposes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Harvey’s Steakhouse
Tupelo, MS
09.2021 - 10.2025
- Delivered exceptional customer service while managing high-volume dining environments.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new servers on menu details, service standards, and restaurant protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Processed payments efficiently using point-of-sale systems, ensuring accuracy in transactions.
- Assisted in implementing promotional events to drive sales and increase customer engagement.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Sales Associate
Magnolia Soap and Bath Co.
Tupelo, MS
08.2020 - 09.2021
- Enhanced customer experience by providing product knowledge and personalized recommendations.
- Streamlined inventory management processes, ensuring optimal stock levels and product availability.
- Trained new team members on sales techniques and company policies to promote consistency.
- Coordinated promotional events, increasing foot traffic and brand visibility in store.
- Collaborated with management to develop strategies for upselling and cross-selling products.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Bachelor of Arts - Multidisciplinary Studies
University of Mississippi
Tupelo, MS05.2027
Dental Assistant -
Accelerated Dental Academy
Olive Branch, MS07.2023
Associate of Arts -
Itawamba Community College
Fulton, MS05.2023
High School Diploma -
Pontotoc High School
Pontotoc, MS05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Team collaboration
- Sales expertise
- Team player
- Positive and professional
Timeline
Server
Jobo’s
12.2025 - Current
Server
Harvey’s Steakhouse
09.2021 - 10.2025
Sales Associate
Magnolia Soap and Bath Co.
08.2020 - 09.2021
Bachelor of Arts - Multidisciplinary Studies
University of Mississippi
Dental Assistant -
Accelerated Dental Academy
Associate of Arts -
Itawamba Community College
High School Diploma -
Pontotoc High School