Jatavion Thompson
Hattiesburg
Summary
Service-oriented Customer Support Representative with 4+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
5
5
years of professional experience
Work History
Customer Service Support Representative
Transworld Systems Inc.
05.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns about their electricity bill.
- Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
- Improved first-call resolution rates by effectively utilizing available resources during customer interactions.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
Customer Service Representative
Senture, LLC
01.2023 - 11.2023
- Provide exceptional customer service by resolving customer inquiries and complaints in a timely and professional manner dealing with their insurance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
PearlInteractive
01.2022 - 10.2022
- I handled inbound calls from doctors/office assistants regarding claims being filed and denied and/or calling to get the correct procedure codes for the claims to be filed correctly
Customer Service Representative
Conduent
11.2020 - 12.2021
- Ensure customer satisfaction by providing timely and accurate solutions to their technical issues related to MACOS and iOS
- Handle customer inquiries and complaints through various channels, such as phone, email, and social media, to ensure customer satisfaction and retention
Customer Service Representative
Savilinx LLC
04.2020 - 10.2020
- Seasonal Customer Service Representative for Massachusetts Unemployment
- I handled Inbound calls regarding claim process and Identification requirements to process their unemployment claims
- Assist customers in navigating through the online portal to file their unemployment claims
Education
High School Graduate/Diploma -
Forrest County Agricultural
Brooklyn, MS05.2017
Skills
- Customer Service
- Claims Processing
- MACOS
- IOS
- English
- Microsoft Office
- Time Management
- Communication
- Attention to Detail
- Teamwork
- Problem Solving
- Customer focus
- Complaint handling
- CRM software
- Inbound call answering
- Multitasking
Downloadspeed
939.1
Uploadspeed
23.19
Internetprovider
Xfinity
Languages
English
Full Professional
Timeline
Customer Service Support Representative
Transworld Systems Inc.
05.2024 - Current
Customer Service Representative
Senture, LLC
01.2023 - 11.2023
Customer Service Representative
PearlInteractive
01.2022 - 10.2022
Customer Service Representative
Conduent
11.2020 - 12.2021
Customer Service Representative
Savilinx LLC
04.2020 - 10.2020
High School Graduate/Diploma -
Forrest County Agricultural
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