Jatori Hicks
Byhalia,MS
Summary
Agile and adaptable staff leader with a stellar work history, a motivational approach, and an upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Dollar Tree
Hernando, MS
06.2025 - Current
- Led store to a Top 3 district ranking by monitoring daily cash discrepancies, inventory shrinkage, and drive-offs.
- Supervised a team of 20 associates.
- Evaluated data on stock levels, customer sales, and other factors, assessed trends, and reported on findings to help senior management make effective operational decisions.
- Manage opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Monitored key performance indicators (KPIs) and relayed these metrics to upper management
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
Shift Lead
Dollar General
Cordova, TN
08.2024 - 05.2025
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Constantly exceeded monthly KPIs by 10% or more.
Education
Associate of Arts - General Studies
Southwest Community College
Memphis, TN05-2026
Skills
- Problem-solving
- Schedule oversight
- Program management
- Adaptability and flexibility
- Time management
- Multitasking and organization
- Scheduling and planning
- Office 365 Professional
Accomplishments
- Spearheaded a customer service initiative that improved satisfaction ratings by 25% by successfully addressing and resolving recurring complaints.
- Implemented a new, streamlined scheduling system that reduced department overtime costs by 15% while increasing team satisfaction by 20%
- Boosted team productivity by 20% by implementing agile workflows
Timeline
Assistant Manager
Dollar Tree
06.2025 - Current
Shift Lead
Dollar General
08.2024 - 05.2025
Associate of Arts - General Studies
Southwest Community College