JAULACI NORWOOD
Pearl
Summary
Dynamic Rehabilitation Technician and Healthcare Customer Service Representative with a proven track record at Centene and Region 8 Behavioral Center. Specializes in administrative support and human anatomy expertise, excelling in patient care and retention strategies. Demonstrates exceptional problem-solving abilities and patient transportation skills, significantly enhancing service delivery and customer satisfaction.
Organized Administrative Support Assistant known for high productivity and efficient task completion. Specialize in data management, scheduling coordination, and document preparation. Excel in communication, problem-solving, and time management skills to effectively meet deadlines and support office operations.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Administrative Support Assistant
Mississippi Department Of Corrections
Pearl
02.2025 - Current
- Provided assistance with research tasks related to departmental activities.
- Coordinated special projects as assigned by management team.
- Assisted with special projects as requested by management team members.
- Organized and maintained filing systems, both electronic and paper-based.
- Inputted data accurately into database system using established protocols.
- Processed incoming mail by opening, sorting, logging, scanning and distributing items as required.
- Answered questions regarding policies and procedures.
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
- Created and maintained spreadsheets for tracking data.
- Responded to inquiries via email, telephone, and social media platforms.
- Managed incoming and outgoing mail, filing, and meeting coordination.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Rehabilitation Technician
Region 8 Behavioral Center
Brandon
04.2021 - 02.2025
- Duties include working with children that are diagnosed with ADHD and other behavioral disorders
- These children are pre-kindergartener to 5th grade and have been removed from school for behavioral issues
- Providing transportation to and from the facility
- Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
Healthcare Customer Service Representative
Centene
05.2016 - 03.2021
- Strictly adheres and demands strict adherence to the company's policies
- Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
- Responsible for improving customer retention through programs and exemplary service provided to the customer
- Make recommendations according to customer's needs on features, accessories, upgrades and options
- Respond to customer inquiries in a confident, timely and accurate manner
- Evaluate data to determine and implement the appropriate course of action to resolve or coordinate service recovery as needed
- Efficiently and successfully navigate multiple systems
- Adheres to and participates in Company's mandatory HIPAA privacy program
- Research caller's issues/problems and find solutions
- Assist in resolving balances on the patient account
- Correct and refile claims with the insurance
- Take patient complaints, post discounts, set up budget plans, follow up with medical records department and also provide estimates
- Processed authorizations for medical tests and procedures
- Navigated multiple computer systems and applications and utilized search tools to find information
- Conducted outbound calls to existing customers to offer annual policy renewal
- Calculated premiums and established payment method
- Adhered to HIPAA regulations when handling confidential patient information.
Education
High School Diploma - general studies
Pearl High School
Pearl, MSSkills
Hospitality and Accommodation,Multi-Line Phone System's,Verbal Communication,Inbound and Outbound Calling,Software Troubleshooting,Customer Service and Assistance,Calm and Professional Under Pressure,Maintaining Clean Work Areas,Call Volume and Quality Metrics,Analytical Abilities,HIPAA Guidelines,Inbound Customer Calls,CRM Software,Problem-Solving Skills,Premium Calculations,Insurance Eligibility,Policy Renewals,Data Accuracy,Outbound Calls,Claims Information Gathering,Insurance Coverage Verification,Insurance Claim Regulations,Call Control,Cold Calling,Call Center Customer Service,Payment Method,Billing Codes,Billing Procedures,Consultative Selling Techniques,Strategic Initiatives,Enrollment Assistance,Health Insurance Industry Knowledge,Professional Relationships,Adaptability,Account Management,Expertise Microsoft Excel,Balance training,Patient transportation,Human anatomy expertise,Administrative Support
- Data entry
- Microsoft Excel
- Filing systems
- Administrative support
- Customer service
- Effective communication
- Problem solving
Personal Information
Title:
References
Available upon request
Timeline
Administrative Support Assistant
Mississippi Department Of Corrections
02.2025 - Current
Rehabilitation Technician
Region 8 Behavioral Center
04.2021 - 02.2025
Healthcare Customer Service Representative
Centene
05.2016 - 03.2021
High School Diploma - general studies
Pearl High School