Javante Whitehead
Pass Christian
Summary
Experienced customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Omnicare
Mississippi
09.2023 - 02.2026
- Resolved patient concerns effectively, ensuring a positive experience.
- Educated patients on available resources and healthcare programs to enhance understanding.
- Provided support to ensure patient needs were addressed effectively.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed customer accounts using CRM software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Care Advocate
Maximus Federal Services
Remote
09.2022 - 09.2023
- Coordinated patient care plans with healthcare providers to ensure comprehensive support.
- Assisted patients in navigating healthcare systems and accessing necessary resources.
- Educated patients on available services and programs to enhance health outcomes.
- Addressed patient inquiries and concerns, fostering positive relationships and trust.
- Monitored case progress and documented changes to maintain accurate records.
Customer Service Representative
VXI
Mississippi
08.2020 - 08.2022
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Utilized customer relationship management software to track interactions and manage support tickets effectively.
- Collaborated with team members to ensure timely responses to customer requests and enhance service quality.
- Learned company policies and procedures to provide informed assistance in various customer service scenarios.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Chat Support Representative
MCI
Remote
03.2016 - 08.2020
- Assisted customers with account management and troubleshooting through chat channels.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Customer Service Representative
Amazon
Mississippi
05.2014 - 02.2016
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Monitored customer interactions to maintain quality assurance standards across service channels.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Picayune High School
Picayune, MSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Conflict resolution
- Microsoft Excel
- Professional telephone demeanor
- Call management
Timeline
Customer Service Representative
Omnicare
09.2023 - 02.2026
Patient Care Advocate
Maximus Federal Services
09.2022 - 09.2023
Customer Service Representative
VXI
08.2020 - 08.2022
Chat Support Representative
MCI
03.2016 - 08.2020
Customer Service Representative
Amazon
05.2014 - 02.2016
High School Diploma -
Picayune High School