Javion Willis
Biloxi,MS
Summary
Professional with comprehensive experience in law enforcement, consistently ensuring public safety and effective community policing. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Police Officer
Gulfport Police Department
2024 - Current
- Enforced local laws and ordinances to maintain public safety and order.
- Conducted thorough investigations of incidents, gathering evidence and interviewing witnesses.
- Developed and implemented community policing initiatives to foster positive relationships with residents.
- Collaborated with local agencies to coordinate response efforts during emergencies or special events.
- Analyzed crime trends to identify potential threats and develop proactive strategies for prevention.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Answered emergency calls for help from citizens and business owners.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Worked as a CSO for a year before switching to patrol and trained fellow CSO's during that time.
Online Grocery Associate
Walmart
2023 - 2024
- Managed order fulfillment processes to ensure timely delivery of groceries.
- Trained new associates on operational procedures and safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated with suppliers to maintain product availability and quality standards.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Tire Technician
RNR Tire Express
01.2023 - 01.2023
- My time at RNR consisted of working on tires and keeping my shop clean. It was very fast-paced and detailed at the same time to minimize any potential errors due to the safety risk involved.
- Diagnosed tire issues and recommended appropriate solutions to customers.
- Mounted, balanced, and repaired tires efficiently using specialized equipment.
- Implemented process improvements to enhance service delivery speed.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
Manager
Premiere Cinema
01.2022 - 01.2023
- During my time at Premiere not only would I do the regular day jobs such as concessions, usher, and more, but the main thing I did was managerial. Dealing with customer confrontations, handling employee disputes, problem-solving, calling interviews, and helping in the hiring process.
- Oversaw daily operations, ensuring optimal guest experience and adherence to safety protocols.
- Developed and implemented staff training programs to enhance performance and service quality.
- Managed scheduling and staffing levels, optimizing resource allocation for peak times.
- Analyzed customer feedback to identify areas for service improvement and implement corrective actions.
- Streamlined concession inventory management, reducing waste while improving order accuracy.
- Mentored team leaders, fostering leadership skills and promoting a collaborative work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
team member
Cinemark
01.2020 - 01.2022
- During my time at Cinemark, I worked my way into every department and every position I could. I worked in concessions, box office, studio eats (restaurant), and as an usher. Each department required something different out of me but each of them allowed me to ensure that each customer got the best experience out of their day, and it made me more accessible in terms of benefitting the company I am employed by.
- Delivered exceptional customer service, ensuring guest satisfaction and positive experiences.
- Operated point-of-sale systems efficiently, managing cash transactions accurately.
- Collaborated with team members to maintain a clean and organized environment.
- Assisted in training new staff, fostering teamwork and operational knowledge.
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Implemented improvements in workflow processes, enhancing efficiency during peak hours.
- Resolved customer inquiries and complaints effectively, promoting brand loyalty.
- Participated in promotional events, engaging customers to boost sales initiatives.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Guest Services Supervisor
Gulf Islands Waterpark
01.2018 - 01.2021
- In guest services, I was responsible for taking care of large groups and birthday parties, as well as admissions and season passes. Each day I was expected to deliver each customer with an exceptional experience. Eventually, after hard work and dedication, I was promoted to supervisor the year before I exited the company.
- Worked closely with front-of-house staff to ensure seamless coordination between kitchen operations and guest services.
- Coordinated with other park staff members to resolve any issues related to guest services or facilities quickly and efficiently.
- Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
- Collaborated with other hotel departments to ensure seamless coordination of guest services.
- Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction.
- Oversaw daily guest service operations, ensuring high standards of customer satisfaction and engagement.
- Led team training programs, enhancing staff performance and service delivery efficiency.
- Implemented guest feedback systems to identify areas for improvement and initiate corrective actions.
- Coordinated special events and group bookings, optimizing resource allocation for maximum guest experience.
- Analyzed service metrics to develop strategies that improved operational workflows and reduced response times.
- Mentored junior staff in best practices for conflict resolution and effective communication with guests.
- Developed standard operating procedures to streamline processes and enhance overall service quality.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS01.2022
Skills
- Customer service
- Cashiering experience
- Multitasking
- Quick learner
- Communication
- Item promotion
- Organizing
- Comprehensive
- Management
- Sales
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- De-escalation techniques
- Patience and empathy
- Community engagement
- Criminal investigations
- Planning and coordination
- Emergency management
- Community relations
- Crisis intervention and deescalation
- Emergency vehicle operation
- Physical fitness
- Officer training
- Self-defense techniques
- Criminal law
- Community oriented policing
- Police reports
- Law enforcement
- Emergency response
- Mental resilience
- Cultural awareness
- Tactical driving
- Case management
- Court testimony
- Background investigations
- Crime scene preservation
- Search and seizure laws
- Crime prevention
- Safety improvements
- Search and seizure procedures
- Defensive tactics training
- Staff management
- Traffic laws
- Evidence collection protocols
- Traffic control
- Crime scene processing
- Fingerprinting
- Traffic direction
- Legal compliance
- Civil laws
Certification
- CFR - Certified First Responder
- Law Enforcement certification
- EVOC certified
Timeline
Tire Technician
RNR Tire Express
01.2023 - 01.2023
Manager
Premiere Cinema
01.2022 - 01.2023
team member
Cinemark
01.2020 - 01.2022
Guest Services Supervisor
Gulf Islands Waterpark
01.2018 - 01.2021
Police Officer
Gulfport Police Department
2024 - Current
Online Grocery Associate
Walmart
2023 - 2024
High School Diploma -
Harrison Central High School