Javon Mays
Jackson
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
01.2025 - 05.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Conduent
07.2022 - 12.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Tier 1 Technical Support Advisor
Concentrix
03.2021 - 07.2022
- Collaborated with team members to share best practices and improve overall service quality.
- Supported supervisor with overflow calls during high-demand periods, demonstrating adaptability within a fast-paced environment.
- Delivered exceptional service under pressure during peak periods or system outages, maintaining professionalism at all times.
- Improved first call resolution rates by actively listening to customer concerns and troubleshooting effectively.
Education
Christian Cornerstone
Townsend, GASkills
- CRM Tools (Salesforce, HubSpot, Freshdesk)
- Microsoft Office Suite / Google Workspace
- System Updates & Patching
- Mobile Device Support (iOS/Android)
- VoIP & VPN Troubleshooting
- Active Directory / User Account Management
- Active listening
- Clear communication (verbal & written)
- Problem-solving
- Conflict resolution
- Empathy and patience
- Product knowledge
- Multitasking
Timeline
Customer Service Representative
Alorica
01.2025 - 05.2025
Data Entry Clerk
Conduent
07.2022 - 12.2024
Tier 1 Technical Support Advisor
Concentrix
03.2021 - 07.2022
Christian Cornerstone
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