Jay Kemp

Developed and maintain customer relationship and create new opportunities within the Sunbelt Rentals / Scaffolding PC's.

Responsible for the overall performance of a muli-million dollar Rental / labor business.

• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Improved overall financial reporting by streamlining control processes and reporting structures.
• Complied with established internal controls and policies.
• Evaluated and negotiated contracts to procure favorable financial terms.

• Supervised staff to optimize brand expansion initiatives and productivity.
• Established and maintained operational standards for 2 locations.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Managed P&L to decrease discrepancies and retain timely and under-budget project completion.

• Maintained friendly and professional customer interactions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Performed monthly compliance checks.
• Assessed employee performance and developed improvement plans.

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.