Jayla Moore
Jackson
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
Work History
Inbound/Outbound Customer Service Representative
Sagility
Westmoor
09.2024 - 05.2025
- Insisting members with questions or problems they had regarding their medical insurance.
- Process payments
- Assisting with reprocessing claims information.
- Provide great customer calls.
- Made outbound calls to member , providers office , hospitals etc
- Identified and escalated priority issues to appropriate personnel for resolution.
- Provide benefit information
Outbound Sales Representative
Mci Mass Markets
Salt Lake City
12.2021 - 08.2024
- Reach out to members regarding their ONSTAR subscription.
- Process payments.
- Reach out to the member to offer a free month if they renew their subscription.
- Change / Cancel plans
- Add new vehicles to plans
Customer Service Representative
Walmart
Jackson
01.2020 - 11.2021
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Developed strong working relationships with team members to foster collaboration.
- Monitored cashier performance, providing feedback as needed.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Counted and balanced cashier drawers.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Caregiver
Waterford Assisted Living
Ridgeland
01.2013 - 05.2017
- Administered prescribed medications on a timely basis following care plan instructions.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Education
High School Diploma -
Callaway High School
Jackson Ms06-2016
Skills
- Customer service
- Payment processing
- Claims reprocessing
- Benefit information
- Lead generation
- Account management
Timeline
Inbound/Outbound Customer Service Representative
Sagility
09.2024 - 05.2025
Outbound Sales Representative
Mci Mass Markets
12.2021 - 08.2024
Customer Service Representative
Walmart
01.2020 - 11.2021
Caregiver
Waterford Assisted Living
01.2013 - 05.2017
High School Diploma -
Callaway High School
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