Jayla Swanagan
Bolton
Summary
I have included a brief outline of my background and qualifications for your review. I believe that I could make a strong addition to your team and offer the following career highlights to support my candidacy:
I'm confident that I am the employee you are seeking because I have all of the qualifications outlined in your job posting.
My attached resume shows the highlights from my years of professional experience.
My passion for this field, combined with my respect for your company, make me eager to get on board.
Moreover, I possess excellent customer service, organization and critical thinking strengths.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TELEPERFORMANCE (UNITED HEALTHCARE)
04.2024 - Current
- Check Over the Counter Ucard Balance
- Provide medical / prescription claim details
- Change / update information
- Provide plan overview
- Schedule medical appointments
- Remote
Customer Service Representative
Everise
10.2023 - 04.2024
- Schedule transportation
- Update information
- Check card balance
- Remote
Shift Manager
Popeyes
01.2023 - 09.2023
- Stock Items
- Open/Close Store
- Greet customers
- Document inventory
Education
Medical Assisting - College
Delta Technical College
09.2025
High school diploma - undefined
Raymond High School
05.2020
Skills
- Sales
- Customer service
- English
- Medical records (1 year)
- Microsoft Office
- Phone etiquette
- Shift Management
- Phlebotomy (1 year)
- Microsoft Word
- Data Entry
- Experience administering injections (1 year)
- Vital signs (1 year)
- Typing
- Computer Literacy
Certification
- Driver's License
- CPR Certification August 2025 to August 2027
Timeline
Customer Service Representative
TELEPERFORMANCE (UNITED HEALTHCARE)
04.2024 - Current
Customer Service Representative
Everise
10.2023 - 04.2024
Shift Manager
Popeyes
01.2023 - 09.2023
Medical Assisting - College
Delta Technical College
High school diploma - undefined
Raymond High School
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