Jaylan Stokes
Horn Lake
Summary
Experienced customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Focused on cultivating and nurturing professional relationships to enhance profitability and achieve business objectives. Passionate about delivering exceptional customer experiences and contributing to the overall success of the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transportation Associate
Amazon Fulfillment Center
07.2024 - Current
- Contributed to team success through consistent collaboration with other Transportation Associates and management.
- Streamlined operations with thorough route planning and effective communication between drivers, dispatchers, and warehouse staff.
- Supported warehouse efficiency by coordinating pick-ups and drop-offs according to business needs.
- Improved safety records, conducting regular vehicle inspections and maintenance checks to ensure proper functioning.
Process Assistant
Amazon Fulfillment Center (CRETS Dept)
01.2023 - 07.2024
- Train, supervise and evaluate the performance of assigned warehouse employees
- Assign workloads to warehouse workers.
- Focus on day-to-day operations of 'how' to implement management's decisions in their unit through the work of associates.
Learning Ambassador
Amazon Fulfillment Center (WHD Dept)
11.2021 - 01.2023
- Create, collect and record data on associate progress to determine next steps for associate success.
- Offer feedback to other providers to effectively address trainees needs.
- Supports interaction between associates during group and individual training while using guided conversation.
- Motivate new hires to learn their new process paths and encourage to make productivity in their specific department.
Fun Comittee Member
Amazon Fulfillment Center
04.2022 - 10.2022
- Resolves associate issues by identifying source of complaint and formulating corrective action with leadership.
- Delivers information and details of interest about facility to associates.
- Partners with senior leadership to establish and develop corporate and HR policies and procedures.
- Conserves time and improved workflows by handling special projects and emergency solutions.
- Liaises between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Pastry Chef /Owner
Whipped Creationz Bakery Services
11.2009 - Current
- Overseeing operations for clients, i.e
- Consultations, sketching designs, executing designs for cake, cupcake, and other confectionery orders
- Supervising a small team of 1-3 workers as needed
- Overseeing and maintaining company website and other social media and marketing implementations
- Working with management team to make executive decisions and mandates
Warehouse Clerk
Williams-Sonoma
02.2021 - 07.2021
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Performing data entry using Microsoft Excel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Sales Agent Representative
Crisp Connections Call Center
08.2020 - 01.2021
- Sourced new sales opportunities through outbound calls
- Closed sales and achieve daily/weekly quotas
- Understand the needs of our customers and match those to our products
- Routed qualified opportunities to the appropriate sales openings
- Build rapport with prospects through friendly, engaging communication
- Captured customer information for future follow-up
- Responded swiftly and courteously to customer complaints or inquiries
- Building and managing the sales pipeline through the sales cycle
Guest Services Representative
Disney Call Center; ShopDisney.com
09.2019 - 01.2020
- Assisted Guests with website opportunities and order placement
- Deescalated online order complaints
- Tracked and located Orders using trusted outside vendors
- Responded to inbound emails providing outstanding Guest service
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Chik-Fil-A
05.2016 - 01.2019
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
Chef Prep Assistant
Blessed Hands Catering
01.2014 - 01.2016
- Assisted with food preparation, set-up, staging, and serving for various events to include weddings, parties, etc.
Education
Sani-Serv Certification -
Auguste Escoffier School of Culinary Arts
Boulder, CO08.2018
Baking and Pastry Arts Program
Auguste Escoffier School of Culinary Arts
Boulder, CO08.2018
High School Diploma - undefined
Homelife Academy
Memphis, TN05.2016
Skills
- Detail-oriented data management
- Comprehensive pastry culinary knowledge
- Proficient in conveying information
- Analytical problem solving
- Inventory management
- Procurement management
- Staff integration process
- Office administration and documentation
- Understanding of transportation compliance
- Logistics coordination
Certification
- Smith System Driver Improvement Training - 07/2024
Timeline
Transportation Associate
Amazon Fulfillment Center
07.2024 - Current
Process Assistant
Amazon Fulfillment Center (CRETS Dept)
01.2023 - 07.2024
Fun Comittee Member
Amazon Fulfillment Center
04.2022 - 10.2022
Learning Ambassador
Amazon Fulfillment Center (WHD Dept)
11.2021 - 01.2023
Warehouse Clerk
Williams-Sonoma
02.2021 - 07.2021
Sales Agent Representative
Crisp Connections Call Center
08.2020 - 01.2021
Guest Services Representative
Disney Call Center; ShopDisney.com
09.2019 - 01.2020
Cashier
Chik-Fil-A
05.2016 - 01.2019
Chef Prep Assistant
Blessed Hands Catering
01.2014 - 01.2016
Pastry Chef /Owner
Whipped Creationz Bakery Services
11.2009 - Current
Baking and Pastry Arts Program
Auguste Escoffier School of Culinary Arts
High School Diploma - undefined
Homelife Academy
Sani-Serv Certification -
Auguste Escoffier School of Culinary Arts
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