Summary
Overview
Work History
Education
Skills
Timeline
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Jaylen Summers

Florence

Summary

Dynamic Patient Representative with a proven track record at Face and Body Plastic Surgery, enhancing patient satisfaction through effective problem-solving and compassionate service. Skilled in insurance verification and maintaining confidentiality, I excel in multitasking and fostering teamwork, ensuring smooth operations and improved patient trust.

Personable and empathetic individual with natural ability to connect with patients and create welcoming environment. Possesses foundational understanding of healthcare procedures and administrative tasks, with skills in communication and problem-solving. Dedicated to improving patient experiences and ensuring their needs are met efficiently and compassionately.

Overview

2
2
years of professional experience

Work History

Patient Representative

Face and Body Plastic Surgery
01.2025 - Current
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.

Patient Access Clerk

Arbor Family Health
07.2024 - 01.2025
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
  • Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
  • Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
  • Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
  • Improved patient experience by efficiently managing appointment scheduling and registration processes.
  • Resolved issues related to patient accounts receivable balances via effective coordination with billing representatives from various payor organizations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Finance Assistant

Bob Boyte Honda
03.2023 - 03.2024
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
  • Processed daily financial transactions in support of finance team objectives.
  • Assisted in budget preparation for streamlined financial planning and forecasting.

Education

Associate of Applied Science - Business Management And Technology

Hinds Community College
Pearl, MS
05-2025

Skills

  • Customer service
  • Privacy and confidentiality
  • Scheduling appointments
  • Insurance verification
  • Recordkeeping
  • Clinical data entry
  • Registration process management
  • Quality performance measures
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Money handling
  • Phone and email etiquette
  • Data entry
  • Proficient in Microsoft

Timeline

Patient Representative

Face and Body Plastic Surgery
01.2025 - Current

Patient Access Clerk

Arbor Family Health
07.2024 - 01.2025

Finance Assistant

Bob Boyte Honda
03.2023 - 03.2024

Associate of Applied Science - Business Management And Technology

Hinds Community College

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Jaylen Summers