Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffery Cox

Weir

Summary

Dynamic store owner with a proven track record in operations management at Sullivans Crossroads Grocery. Expert in enhancing customer relations and optimizing store operations, resulting in increased sales. Skilled in regulatory compliance and cost reduction, while fostering strong relationships with clients and suppliers to ensure exceptional service quality.

Overview

2026
2026
years of professional experience

Work History

Store Owner

Self
04.2016 - Current
  • Developed customer service skills by engaging with diverse clientele and addressing inquiries.
  • Assisted in visual merchandising to create appealing product displays that attract customers.
  • Adapted quickly to store operations, ensuring smooth daily functioning and effective workflow.
  • Ensured compliance with health, safety, and sanitation regulations to maintain a clean and safe shopping environment for customers.
  • Enhanced store layout for improved customer flow and optimized product placement, resulting in higher sales conversion rates.
  • Developed strong relationships with local suppliers to ensure high-quality products at competitive prices.
  • Increased customer satisfaction by implementing efficient store operations and providing exceptional customer service.
  • Implemented innovative marketing strategies to drive store traffic and increase brand awareness in the community.
  • Reduced operational costs with effective inventory management and streamlined purchasing processes.
  • Boosted employee morale, providing comprehensive training programs and fostering a positive work environment.
  • Provided guidance to new employees by creating and implementing a thorough onboarding process, ensuring their seamless integration into the team.
  • Expanded product offerings for enhanced customer experience and increased sales revenue.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Log Prep Deckman

TMA
08.1986 - 1989
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Flooring Installer

Ackerman Floor Covering
1983 - 1986
  • Installed various flooring materials, including hardwood, laminate, and tile, ensuring quality craftsmanship.
  • Collaborated with clients to assess needs and recommend appropriate flooring solutions.
  • Operated flooring installation tools and machinery safely and efficiently.
  • Prepared job sites by measuring areas and estimating material requirements accurately.
  • Maintained clean and organized work environments to promote safety and efficiency.
  • Conducted final inspections of completed projects to ensure adherence to quality standards.
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
  • Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
  • Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
  • Enhanced customer satisfaction by providing professional and timely flooring installation services.
  • Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
  • Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
  • Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
  • Improved flooring installation quality by using precision tools and techniques.
  • Increased repeat business by establishing trust through transparent communication and reliable service delivery.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.
  • Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
  • Installed sheeting on floor surfaces, applying adhesive, and rolling with [Type] tool to form smoothest finish.

Assistant Store Manager

Sullivans Crossroads Grocery
2003 - 2017
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Resolved customer complaints swiftly, fostering a positive shopping environment and retaining loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

Propane Delivery Driver

Fair Propane
1999 - 2003
  • Operated propane delivery truck to ensure timely and safe transport of fuel.
  • Conducted pre-trip vehicle inspections to maintain safety standards and operational efficiency.
  • Managed customer interactions, providing accurate information regarding product availability and service options.
  • Adhered to local regulations and safety protocols during deliveries, enhancing compliance measures.
  • Assisted in training new drivers on safety procedures and efficient delivery practices.
  • Maintained accurate delivery logs and documentation for tracking purposes and regulatory compliance.
  • Collaborated with dispatch team to optimize route planning for reduced delivery times.
  • Responded promptly to customer inquiries, promoting a high level of service satisfaction.
  • Supported colleagues during peak seasons or staff shortages by stepping in to assist with additional deliveries without compromising quality or timeliness.
  • Completed daily logs, timesheets, delivery tickets, vehicle inspection reports, and other required documentation in a timely manner.
  • Strengthened relationships with key accounts through regular follow-ups on their propane needs and proactive resolution of any issues.
  • Promoted company''s energy-saving products and services to customers during deliveries, resulting in increased sales revenue.
  • Continuously updated knowledge of industry trends, regulations, and safety guidelines through attending training sessions and workshops regularly.
  • Implemented fuel-saving strategies like minimizing idling time and maintaining proper tire inflation to reduce operational costs for the company.
  • Adapted quickly to changing weather conditions or road closures while delivering propane efficiently under challenging circumstances.
  • Demonstrated expertise in handling emergency situations such as gas leaks or equipment malfunctions professionally, prioritizing customer safety above all else.
  • Contributed to team efficiency by collaborating with dispatchers, service technicians, and sales representatives for seamless communication.
  • Maintained a safe work environment by adhering to all company safety procedures and regulations during propane deliveries.
  • Achieved a high level of customer satisfaction with professional demeanor, friendly service, and prompt problem resolution during propane deliveries.
  • Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and providing constructive feedback to improve overall performance.
  • Reduced maintenance costs by conducting routine inspections on delivery vehicles and equipment, reporting any issues promptly.
  • Ensured accurate billing for customers by carefully calculating the amount of propane delivered at each stop using calibrated meters.
  • Earned a reputation as a reliable driver with an excellent driving record, maintaining safe operation of the delivery vehicle at all times.
  • Improved customer satisfaction by ensuring timely and accurate propane deliveries to residential and commercial clients.
  • Assisted in training new hires on proper delivery procedures, safety protocols, and company policies to ensure consistent performance across the team.
  • Increased client retention through exceptional customer service and addressing any concerns or questions about propane usage and safety.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered orders to customers to drive full satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Developed strong customer base through efficient and reliable service.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Completed daily pre- and post-trip vehicle inspections.
  • Processed payments, made change, and provided receipts.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Maintained records of sales and customer information to support accuracy.
  • Assisted with sorting and organizing stockroom items.
  • Processed customer payments and kept accurate financial records.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.

Laborer

Fair Construction
1996 - 1999
  • Assisted in loading and unloading materials, ensuring timely project completion.
  • Maintained clean and organized workspaces to enhance safety compliance.
  • Followed safety protocols and guidelines to minimize workplace hazards.
  • Collaborated with team members to achieve daily production goals effectively.
  • Monitored inventory levels, reporting discrepancies for prompt resolution.
  • Learned new tools and techniques to improve job performance consistently.
  • Conducted routine maintenance on equipment to ensure optimal functionality.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Mixed and poured concrete for variety of projects.
  • Helped with erecting scaffolding and ladders.
  • Operated forklifts and boom lifts to complete various tasks.

Flexographic Printing Press Operator

Uarco Inc.
1989 - 1996
  • Operated flexographic printing press, ensuring quality and consistency of printed materials.
  • Adjusted press settings to accommodate various substrates and ink types for optimal performance.
  • Monitored production processes, identifying and resolving issues to minimize downtime.
  • Conducted routine maintenance on printing equipment to enhance efficiency and reliability.
  • Collaborated with team members to optimize workflow and improve overall production output.
  • Trained new operators on safety protocols, equipment operation, and quality standards.
  • Implemented best practices for waste reduction, contributing to more sustainable printing processes.
  • Participated in ongoing professional development opportunities to enhance skills as a Flexographic Printing Press Operator.
  • Assisted in training new staff members on flexographic printing techniques and equipment operation best practices.
  • Played an active role in fostering a positive team atmosphere, contributing to overall job satisfaction and employee retention.
  • Consistently met deadlines by effectively prioritizing tasks and managing time efficiently.
  • Increased production efficiency by performing routine maintenance on flexographic printing press equipment.
  • Contributed to cost reduction initiatives by minimizing material usage and identifying areas for process improvement.
  • Upheld company standards for environmental sustainability through responsible disposal of hazardous waste products.
  • Continuously stayed updated on industry trends and advancements in flexographic printing technology.
  • Achieved consistent high-quality prints by monitoring all aspects of the printing process, making precise adjustments as needed.
  • Demonstrated skill in troubleshooting common printing issues such as streaks, ghosting, or misalignment.
  • Streamlined pre-press setup activities for faster job turnaround times.
  • Maintained a safe work environment through strict adherence to safety guidelines and proper use of protective gear.
  • Ensured smooth workflow by coordinating with team members for efficient plate mounting, ink mixing, and die-cutting processes.
  • Reduced waste and improved print quality through regular inspections and adjustments of ink viscosity, color registration, and tension control.
  • Optimized press performance with thorough cleaning procedures after each job completion, extending equipment life span.
  • Provided support in the selection of appropriate materials and substrates for optimal print results.
  • Supported colleagues during periods of high workload or employee absence to maintain productivity levels.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Checked job information at each press to verify that correct ink was delivered.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
  • Analyzed daily density readings from each printer to detect potential quality issues.
  • Employed root cause analysis to troubleshoot equipment and processing issues.

Education

High School Diploma -

Weir High School
Weir, MS
01-1983

Skills

  • Store operations
  • Operations management
  • Sales oversight
  • Relationship building
  • Customer relations
  • Regulatory compliance
  • Cost reduction
  • Small business operations
  • Client service
  • Service quality assurance
  • Customer service
  • Attention to detail

Timeline

Store Owner

Self
04.2016 - Current

Log Prep Deckman

TMA
08.1986 - 1989

Flooring Installer

Ackerman Floor Covering
1983 - 1986

Assistant Store Manager

Sullivans Crossroads Grocery
2003 - 2017

Propane Delivery Driver

Fair Propane
1999 - 2003

Laborer

Fair Construction
1996 - 1999

Flexographic Printing Press Operator

Uarco Inc.
1989 - 1996

High School Diploma -

Weir High School

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Jeffery Cox