Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jekethia Williams

Crystal Springs

Summary

Ambitious sales associate with a strong background in multitasking and providing exceptional customer service. Seeking an opportunity to develop management skills. Experience as a customer service supervisor, successfully training associates and resolving conflicts. Effective communicator skilled in face-to-face, telephone, and online interactions with customers. Deep experience in the retail industry, dedicated to maximizing profitability, achieving sales goals, and ensuring customer satisfaction. Known for effectively spelling out product details and persuasively communicating with customers. Diplomatic customer service supervisor for 9 years, consistently exceeding customers' needs by reviewing complaints, resolving complex issues, and managing customer accounts. Detail-oriented approach and 9 years of customer service experience excel at exceeding sales objectives and providing exceptional care to customers. Seeking a position in a challenging, rewarding, and fast-paced environment. Energetic and enthusiastic sales associate with 9 years of experience consistently providing a positive shopping experience to a diverse customer base. Track record includes effective customer care, merchandise presentation, and persuasive selling skills. Assistant store manager dedicated to team building and eager to gain further management experience in the retail industry.

Office administration professional well-versed in supporting daily operations and patient care. Proven ability to manage administrative tasks while ensuring smooth workflow and maintaining high standards of accuracy and efficiency. Known for collaboration and adaptability, consistently meeting team objectives and responding to changing needs with ease.

Professional with strong background in administrative support and personal care. Skilled in managing tasks, scheduling, and maintaining organized workflows. Known for seamless team collaboration and adaptability to changing needs. Efficient in communication, problem-solving, and maintaining high standards for quality and results.

Diligent Desired Position with solid background in office administration and patient care assistance. Successfully supported daily operations and contributed to team efficiency by handling administrative tasks and providing compassionate care to patients. Demonstrated exceptional organizational skills and effective communication in fast-paced environment.

Experienced with supporting office operations and patient care activities. Utilizes strong organizational and multitasking skills to ensure efficient administrative processes. Knowledge of effective communication techniques to enhance team collaboration and patient satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office PCA

Lending Love Llc
10.2024 - Current
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Increased employee morale through proactive problem-solving skills applied towards day-to-day challenges faced within the office environment.
  • Reduced workload for management by taking on additional administrative tasks.
  • Handled confidential documents securely, maintaining privacy standards across the entire organization.
  • Maintained up-to-date records of office supplies inventory, preventing shortages and minimizing costs.
  • Developed strong relationships with vendors, securing favorable pricing and advantageous terms for the company.
  • Streamlined scheduling processes by implementing an online calendar system accessible to all employees.
  • Implemented process improvements that reduced paperwork while maintaining accuracy levels required for compliance purposes.
  • Collaborated with colleagues to create engaging presentations for internal meetings and client proposals.

Assistant Manager

Family Dollar
11.2009 - Current
  • Accurately completed cash register transactions.
  • Achieved top customer service rating in 2015
  • Adhered to all store retail procedures and policies.
  • Assisted marketing staff in creating and assembling visual displays and sales displays.

PCA

Passionate Care Llc
03.2024 - 10.2024
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.

Education

Diploma -

Crystal Springs High School
Crystal Springs, MS
05.2009

Skills

  • Computer tech
  • Calm under pressure
  • Cash management
  • Clear oral and written communication
  • Analytical
  • Attentiveness
  • Creative
  • Dealing with angry customers
  • Empathy and patience
  • Energetic
  • Fast learner
  • Flexibility and adaptability
  • Increasing customer satisfaction
  • Flexible/adaptable
  • Leadership
  • Merchandise control and presentation
  • Microsoft office proficiency
  • Multitasker
  • File organization
  • Scheduling appointments
  • Document management
  • Spreadsheet creation
  • Research
  • Proofreading
  • Meeting planning
  • Travel arrangements

Certification

CPR

Timeline

Office PCA

Lending Love Llc
10.2024 - Current

PCA

Passionate Care Llc
03.2024 - 10.2024

Assistant Manager

Family Dollar
11.2009 - Current

Diploma -

Crystal Springs High School

Jekethia Williams