Jeneifer McKinley
Jackson
Summary
Compassionate and detail-oriented HHA with strong communication skills. Experienced in personal care, medication management, and client support. Committed to enhancing client well-being and delivering quality care.
Overview
5
5
years of professional experience
Work History
HHA/Office PCA
Public Partnerships LLC
Buffalo
09.2023 - 07.2025
- Provided daily personal care for clients including bathing and grooming.
- Assisted clients with medication management and scheduling reminders.
- Documented client care and progress notes, ensuring accurate records for effective treatment planning.
- Communicated effectively with families regarding client needs and updates.
- Utilized mobility aids to support clients in safe movement around their homes.
- Prepared nutritious meals tailored to specific dietary requirements of clients.
- Offered companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Coordinated with healthcare professionals to develop and implement comprehensive care plans tailored to client needs.
- Supported clients with mobility challenges through safe assistance in walking and transferring between locations.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Monitored patient vital signs and reported changes to physician or nurse.
Customer Service Representative
CVS Pharmacy Remote
Jackson
05.2020 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction.
- Managed returns and exchanges following company policies.
- Provided product information to enhance customer satisfaction.
- Collaborated with team members to improve service delivery processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Dunbar Vocational High School
Chicago, IL06-1988
Skills
- Personal care
- Medication management
- Health assessment
- Record keeping
- Client communication
- Care coordination
Timeline
HHA/Office PCA
Public Partnerships LLC
09.2023 - 07.2025
Customer Service Representative
CVS Pharmacy Remote
05.2020 - 06.2023
High School Diploma -
Dunbar Vocational High School