Jenneifer Lambert
Summary
Dynamic leader with a proven track record at L&B Ventures LLC, excelling in operations management and fostering team development. Mastered budget planning and staff training, significantly enhancing efficiency and customer satisfaction. Skilled in Microsoft Excel and adept at creating positive work environments, consistently achieving beyond set goals with innovative business strategies.
Overview
22
22
years of professional experience
Work History
General Manager /Accounting Bookkeeper
L&B Ventures LLC
04.2009 - 01.2025
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Policy Production Administrator / Billing
New York Life : Long Term Care
01.2003 - 12.2005
- Coordinated cross-functional teams to ensure smooth communication and timely project completions.
- Ensured compliance with industry standards and regulations by developing and enforcing company policies and procedures.
- Established a culture of continuous improvement within the team through regular feedback sessions, performance reviews, and goal-setting exercises.
- Enhanced production efficiency by streamlining administrative processes and implementing new software systems.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Education
High School Diploma -
West Jones High School
Laurel, MS05-1995
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Microsoft Excel expertise
- Budget planning
- Cash flow forecasting
- Audit support
- Expense tracking
- Bank reconciliation
- Invoice processing
- Accounts receivable management
- Payment processing
- Tax preparation
- Credit control
- Month-end closing
Timeline
General Manager /Accounting Bookkeeper
L&B Ventures LLC
04.2009 - 01.2025
Policy Production Administrator / Billing
New York Life : Long Term Care
01.2003 - 12.2005
High School Diploma -
West Jones High School
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