Jennifer Dixon
Benton
Summary
Experienced with managing surgical schedules and coordinating with medical teams to ensure timely and efficient patient care. Utilizes strong organizational skills to handle complex scheduling demands and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency.
Overview
21
21
years of professional experience
Work History
Surgery Scheduling Coordinator
Eye Surgery and Laser Center
Madison, MS
07.2023 - Current
- Coordinating surgical schedules for multiple ophthalmologists, ensuring optimal patient flow and resource allocation.
- Managing patient communications regarding surgery details, enhancing overall satisfaction and minimizing cancellations.
- Streamlining appointment scheduling processes using electronic health record (EHR) systems, improving efficiency by reducing wait times.
- Collaborating with medical staff to resolve scheduling conflicts, maintaining seamless operational workflow in a fast-paced environment.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Ordering tissue for all corneal surgeries.
- Arranging pre-operative and post-operative appointments for surgical patients.
- Educating patients about surgeries and provided treatment plan documentation.
- Coordinating with multiple surgery centers to set up surgeries for the doctors.
- Performing various tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Insurance and Billing
Surgical Clinic Associates
Jackson, MS
11.2021 - Current
- Record and update patient accounts with accurate information
- Receiving phone calls concerning patient accounts, billing and insurance questions
- Run credit cards weekly for patients, including automatic bank drafts
- Post payment to insurance and patient balances
- Resubmit or appeal insurance denials
- Following up on patient and insurance accounts
- Review EOB’s to resolve denials or underpayments
- Scheduled surgeries for patients daily
- Called in the line up of surgeries daily
- Called patients everyday with time and locations
- Talked to patients about cost, medications and pre-op instructions
- Worked closely with physicians with scheduling conflicts
Billing and Coding
MS Retina Associates
Jackson, MS
08.2010 - 11.2021
- Billing and coding for the clinic
- Record and update patient accounts with accurate information
- Receiving phone calls concerning patient accounts, billing and insurance questions
- Check out patients and set up new appointments
- Check in patients and collect copays
- Prepare bank deposits to be posted to patient accounts
- Post patient payments to patient accounts
- Run credit cards weekly for patients, including automatic bank drafts
- Download and print op notes
- Edit op notes if correction is needed
- Pull patient records and transfer information to the appropriate places
- Dictate letters for patients
Office Assistant
Mississippi Door Co.
Ridgeland, MS
05.2005 - 08.2010
- Updated financial, customer and business records with accurate information
- Handled all accounts receivable and payable for the company
- Received incoming customer phone calls and provided job quotes
- Calculated employee wages, including overtime, salary increases and bonuses
Education
Terry High School
Terry, MS1999
High School Diploma -
Terry High School
Terry, MS1999
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Schedule coordination
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Surgery Scheduling Coordinator
Eye Surgery and Laser Center
07.2023 - Current
Insurance and Billing
Surgical Clinic Associates
11.2021 - Current
Billing and Coding
MS Retina Associates
08.2010 - 11.2021
Office Assistant
Mississippi Door Co.
05.2005 - 08.2010
Terry High School
High School Diploma -
Terry High School