JENNIFER ELLIS
Jackson
Summary
A tenured leader seeking career opportunities, bringing 19 years of valuable frontline experience and 16 years of leadership experience to bear in crafting benet programs that provide true value to employees at all levels. A history of exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Business professional with strong track record in driving client success and revenue growth. Proven ability to manage high-value accounts and deliver impactful business solutions. Focused on team collaboration and achieving results, demonstrating reliability and adaptability. Skilled in strategic planning and client relationship management, valued for professionalism and integrity.
Overview
14
14
years of professional experience
Work History
Senior Business Account Executive
Comcast
01.2024 - 01.2025
- Sell Comcast Internet, Data, Video, and Voice services to small and mid-size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX, and multi-location opportunities
- As part of the sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services
- Promote the sale of bundled products to ensure the optimal solution for the customer
- Sell to exceed departmental financial and unit targets
- Stay abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace
Manager
Comcast
08.2022 - 01.2024
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Maintain up-to-date records of employee attendance, payroll information, and vacation requests
- Provided leadership during times of organizational change crises
- Analyzed customer feedback data to develop action plans for improving services offered
- Ensured compliance with applicable regulations and industry standards
- Enforced customer service standards and resolved customer problems to uphold quality service
- Monitored staff performance and addressed issues
- Enhanced team member performance through the use of strategic and motivational coaching and training
- Determined marketing strategies by reviewing operating and financial statements and departmental sales
- Followed policies, rules, and procedures to promote company goals and maintain safety
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
Sales Manager
CarMax
03.2021 - 08.2022
- Established relationships with key clients, while maintaining existing customer base
- Analyzed data to identify trends in customer behavior and develop plans accordingly
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion the brand
- Oversaw regional and local sales managers and staff
- Reviewed operational records and reports to project sales and determine profitability
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns
- Built sales forecasts and schedules to reflect desired productivity targets
- Supported sales team members to drive growth and development
- Led sales planning, development, and account management to grow existing accounts and establish new sales accounts
- Coached, developed, and motivated team to achieve revenue goals
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners
- Researched and capitalized on emerging opportunities to build the business and expand the customer base
- Reduced process gaps by hiring, supervising, and coaching employees on sales strategies and protocols, optimizing performance, growth, and profitability
General Manager
Verizon
09.2010 - 02.2021
- Created monthly reports for senior management summarizing operational performance metrics
- Coached, mentored, and trained team members to improve their job performance
- Initiated new projects that resulted in increased productivity across all departments
- Provided leadership during times of organizational change or crises
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests
- Created and managed budgets for travel, training, and team-building activities
- Maintained records related to sales for store management
- Analyzed business performance data and forecasted business results for upper management
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Watched for and recognized security risks and thefts to prevent or handle situations
- Evaluated individual and team business performance and identified opportunities for improvement
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Interviewed prospective employees and provided input to HR on hiring decisions
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Followed company policies, rules, and procedures to promote company goals and maintain safety
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records
Education
MBA - Organizational Leadership
Belhaven University
Jackson, MS01.2020
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Tougaloo College
Tougaloo, MS01.2010
HIGH SCHOOL DIPLOMA -
Hillcrest Christian School
Jackson, MS01.2005
Skills
- Contract Management
- Marketing
- Strategic Planning
- Financial Management
- Policy Implementation
- Salesforce Management
- Performance Evaluations
- Legal Compliance
- Organizational Development
- Employee Engagement
- Recruitment
- Risk Management
- Microsoft Office and Docusign
- Compensation and Benefits
- Compliance
Timeline
Senior Business Account Executive
Comcast
01.2024 - 01.2025
Manager
Comcast
08.2022 - 01.2024
Sales Manager
CarMax
03.2021 - 08.2022
General Manager
Verizon
09.2010 - 02.2021
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Tougaloo College
HIGH SCHOOL DIPLOMA -
Hillcrest Christian School
MBA - Organizational Leadership
Belhaven University
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