Jennifer Frye
Olive Branch
Summary
Results-driven Pharmacy Operations Manager with proven expertise in workflow optimization, staff management, and regulatory compliance. Committed to enhancing service efficiency and customer satisfaction through effective communication and training.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Horn Lake, MS
10.2024 - 01.2026
- Managed daily pharmacy operations, ensuring compliance with regulatory standards and organizational policies.
- Supervised inventory management processes, optimizing stock levels and reducing waste.
- Trained and mentored pharmacy staff on best practices and operational procedures.
- Implemented workflow improvements that enhanced service efficiency and customer satisfaction.
- Conducted regular audits of pharmacy operations to ensure accuracy and adherence to protocols.
- Developed schedules for pharmacy personnel, aligning staffing needs with peak demand periods.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
Senior Certified Pharmacy Technician
Walgreens
Horn Lake, MS
03.2022 - 10.2024
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety standards.
- Mentored junior technicians, enhancing team efficiency and knowledge retention.
- Improved medication dispensing processes, reducing errors through rigorous quality checks.
- Collaborated with healthcare providers to optimize patient care through effective medication management.
- Trained staff on new systems and protocols, promoting adherence to best practices in pharmacy services.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
Certified Store Manager
Walgreens
Hernando, MS
10.2010 - 11.2021
- Oversaw daily operations, ensuring optimal inventory management and customer satisfaction.
- Developed team schedules, optimizing labor costs while maintaining service excellence.
- Implemented training programs for staff, enhancing product knowledge and customer engagement.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
- Streamlined inventory management for optimal stock levels, reducing waste and maintaining availability of in-demand products.
- Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
- Established a positive work environment where employees felt supported and valued in their contributions to the business''s success.
Education
No Degree - Pre-Nursing
Pearl River Community College
Poplarville, MSHigh School Diploma -
Poplarville High School
Poplarville, MSSkills
- Workflow optimization
- Insurance billing
- Inventory control
- Policy enforcement
- Pharmacy operations management
- Training and mentoring
- Staff management
- Effective communication
- Regulatory compliance
Certification
- MS Registered Pharmacy Technician License - 20 years
- PTCB - 18 years
Timeline
Pharmacy Operations Manager
Walgreens
10.2024 - 01.2026
Senior Certified Pharmacy Technician
Walgreens
03.2022 - 10.2024
Certified Store Manager
Walgreens
10.2010 - 11.2021
No Degree - Pre-Nursing
Pearl River Community College
High School Diploma -
Poplarville High School