Jenny Gagnon
Wax Beautique
Courtland,MS
13
years of professional experience
Detail-oriented professional with 10+ years of experience in scheduling, administration, and client relations. Skilled in managing CRM databases, coordinating digital calendars, and resolving customer inquiries. Seeking a remote role in Customer Service, Chat Support, Scheduling Coordination, or Administration where I can provide reliable, high-quality support.
Work History
Wax Specialist
1 Year 1 Month- Managed digital client accounts and streamlined automated scheduling for enhanced client experience.
- Resolved booking conflicts efficiently, ensuring client satisfaction and service continuity.
- Met daily retail sales and goals through product education.
- Conducted patch tests and tracked skin reactions to minimize post-wax complications for clients.
Sugarista
8 Months- Handled client text and phone communications daily
- Resolved customer feedback to ensure high client retention
- Managed appointment scheduling using salon software to reduce client wait times and no-shows.
- Performed sugaring hair removal on clients, adjusting technique for sensitive skin reactions.
Jewelry Consultant
2 Years 10 Months- Exceeded sales goals via phone and email outreach
- Provided expert guidance on gemstones, metals, and care to educate clients
- Used corporate CRM software to track purchase histories
- Provided virtual and in-person customer consultations
- Processed layaway and warranty transactions using POS system.
Sales Associate
1 Year 5 Months- Guided customers in styling and product selection to enhance shopping experience.
- Updated store metrics and inventory in the central system.
- Balanced floor sales, incoming phone calls, and orders.
Massage Therapist
6 Years 1 Month- Managed all client scheduling, billing, and record-keeping.
- Evaluated health intake forms to design treatment plans.
- Built a loyal client base through reliable services.
- Delivered customized therapeutic sessions that decreased clients' reported physical discomfort.
Education
Cosmetology Diploma
Massage Therapy
Skills
Client Management Software
Empathy support
Workflow management
Consultative sales
Client relationship management
Timeline
Wax Specialist
Wax Beautique
11.2024 - 12.2025Read More
Sugarista
SugaringNYC
02.2024 - 10.2024Read More
Jewelry Consultant
Zales / Signet Jewelers
04.2021 - 02.2024Read More
Sales Associate
White House Black Market / Chico’s FAS
09.2019 - 02.2021Read More
Massage Therapist
Self-Employed
05.2013 - 06.2019Read More
Delta Technical College
Cosmetology Diploma
Read More
Concorde Career College
Massage Therapy
Read More