Jennifer Keller
Jackson
Summary
Customer service-oriented professional with 15+ years healthcare industry experience, capable of providing timely and accurate data to ensure reimbursement for patient service. Accustomed to fast-paced hospital flow, obtains insurance authorization for appointments, and conducts self in accordance with HIPAA regulations.
Overview
18
18
years of professional experience
Work History
Medical Office Assistant
Women's Health Associates
04.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Used [Software] to schedule appointments for doctor visits and procedures.
Medical Receptionist
Urology Associates of MS
07.2021 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
Admission Supervisor/Coordinator
Merit Health Woman's Hospital
10.2017 - 07.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Promoted from Admission Clerk (12/2019)
- Handled financial counselor responsibilities, spoke with local doctor offices, and verified insurance.
- Supervised 4 employees, worked closely with insurance companies, and handled authorizations for procedures.
- Prepared bank deposits and worked with patients regarding insurance, billing questions or other financial issues.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Assisted with registration forms, pre-certifications, and collaborated with departments throughout hospital.
- Negotiated payment plans for patients, ran reports, processed payroll, and collected payments.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
General Manager
Divano/Fino Furniture
05.2016 - 05.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Phlebotomist/EKG Technician
Baptist Health Systems
01.2010 - 06.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Operated EKG machine, and document results.
CT Scan Technologist Assistant
Baptist Health System
06.2007 - 01.2010
- Promoted a culture of teamwork among staff members, collaborating effectively on cross-functional projects to achieve shared goals.
- Ensured compliance with regulatory requirements through meticulous record-keeping of patient information, exam data, and quality control measures.
- Collaborated with radiologists, providing accurate and timely diagnostic information for improved treatment plans.
- Delivered consistent diagnostic accuracy with thorough attention to detail when positioning patients for optimal image quality.
- Minimized risk of errors during exams by verifying physician orders before initiating CT scans.
- Enhanced patient comfort by employing effective communication and explaining procedures thoroughly.
- Displayed adaptability while handling diverse caseloads ranging from routine outpatient scans to complex emergency situations.
- Increased patient safety by adhering to radiation protection guidelines and monitoring patients during scans.
Education
Phlebotomy Technician Certification -
Hinds Community College/Nursing Allied Health
Jackson, MS12-2009
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Leadership
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Insurance Verifications
- Electronic Medical Records (EMR)
- Electronic Health Records (HER)
- Collections
Timeline
Medical Office Assistant
Women's Health Associates
04.2023 - Current
Medical Receptionist
Urology Associates of MS
07.2021 - 04.2023
Admission Supervisor/Coordinator
Merit Health Woman's Hospital
10.2017 - 07.2021
General Manager
Divano/Fino Furniture
05.2016 - 05.2017
Phlebotomist/EKG Technician
Baptist Health Systems
01.2010 - 06.2016
CT Scan Technologist Assistant
Baptist Health System
06.2007 - 01.2010
Phlebotomy Technician Certification -
Hinds Community College/Nursing Allied Health
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