JENNIFER L. CELINO
Carriere
Summary
Experience in efficient project management. Successful at prioritizing tasks, maintaining organization, and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff.
Overview
27
27
years of professional experience
Work History
Project Manager
Powur PBC
Del Mar
10.2022 - Current
- Currently, I work remotely for a fast-paced solar company.
- Establish effective communication among team members for enhanced collaboration and successful project completion.
- Develop comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Pipeline management over the Southeast territories (FL, NC, SC, VA, and IL)
- Complete change order processes and proposals.
- Work through a ticketing system (Zendesk) with direct communication with sellers and clients.
- Multiple installer project management.
- Work order management.
- Manage and coordinate partner scheduling.
- Develop strong client relationships through consistent communication and attentive service.
Customer Support Agent
Sunpro/ADT Solar
Mandeville
01.2022 - 11.2022
- Worked remotely for a fast-paced solar call center, using multiple internal databases and systems.
- Provided high energy and professionalism when dealing with customers and staff, delivered prompt service to prioritize customer needs, educated customers on solar, and provided updates on the stages of projects.
- Worked with internal departments to avoid project delays, partnered with sales, operations, and field service teams to coordinate solutions.
- Created work orders for customers' solar systems.
- Supported customers with incident response and resolutions to deliver expert assistance for technical needs.
- I ran a complete overview of the customers' systems to determine if production is being met, recognize escalation needs, and connect customers with advanced support staff.
- Exceptional first call resolution (FCR) skills.
Service Coordinator
WellnessWorks/SCP Health
Picayune
08.2017 - 01.2022
- I worked for a fast-paced call center, remotely from home due to the pandemic, which became permanent, while using multiple internal databases and hospital systems.
- Provided excellent customer service
- Assisted with case management.
- Assisted employers, employees, adjusters, and providers with scheduling and obtaining authorization for occupational and workers' compensation cases.
- Obtained billing, and tracked patient cases from start to finish.
- Great at multitasking.
Homehealth Aid
Interim Healthcare of Mandeville
Mandeville
05.2017 - 08.2017
- Assisted the patient with the activities of daily living.
- The tasks of everyday life. Basic ADLs include eating, dressing, getting into or out of a bed or chair, taking a bath or shower, using the toilet, and dispensing medication.
- I completed the monthly grocery shopping from a budget.
- Transported to and from doctor appointments.
Front Desk Agent/ Brand Ambassador
Holiday Inn Express Eunice
Eunice
04.2016 - 12.2016
- Made reservations for guest.
- Checked-in and checked-out guest through the Opera system.
- Provided exceptional customer service.
- Award Loyalty points for IHG Members (InterContiental Hotels Group).
- Enrolled new members into the IHG Rewards Club.
- Assisted the Director of Sales with upselling and blocking of groups.
- Made all reservations for corporate accounts.
- Maintained a cash drawer.
- Worked all shifts including night audit.
- Performed general clerical duties.
- Assisted with the preparation of breakfast.
- Maintained a professional relationship with all guests.
Assistant Manager/Administrative Assistant
Bengal Village
Eunice
07.2007 - 04.2016
- Processed and approved resident accounts.
- Performed file maintenance on all existing accounts which consisted of monthly billing, charge backs and applying payments to accounts.
- Submitted payroll twice monthly for all employees.
- Shared the responsibility of Account Payable/Receivables.
- Constant communication with residents and guarantors.
- Supervised Resident Assistants.
- Maintained a relationship with the University staff for all incoming prospects and current residents.
- Assisted with orientation of newly enrolled students.
Administrative Assistant
Hyatt Regency Hotel
New Orleans
08.1998 - 02.2004
- Prepared sales proposals and contracts, updated client files, provided exceptional customer service, and assisted Sales Managers with all aspects of the selling process.
- Maintained relationships and always followed up with clients.
Education
Certified Nursing Assistant Certificate -
Nursing Network of New Orleans
New Orleans01.2017
General Studies -
Nunez Community College
Chalmette01.2004
High School Diploma -
Chalmette Senior High School
Chalmette01.1995
Skills
- MS Word
- Excel
- Quick Books
- Outlook
- Quicken
- Salesforce
- Tesla
- SolarEdge
- Enphase/Enlighten
- Cerner
- Zendesk
- Google sheets
- Citrix
- Sales Logics
- MRI
- StarRez
- Loyalty Connect
- Account management
- Self-motivation
- Customer satisfaction
- Communication skills
- Five9
- Multi-phone line answering
- General office equipment operation
- Project management
- Pipeline management
- Work order management
- Change order processing
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Active listening
- Schedule management
- Verbal and written communication
- Milestone tracking
- Project scheduling
References
Available upon request
Timeline
Project Manager
Powur PBC
10.2022 - Current
Customer Support Agent
Sunpro/ADT Solar
01.2022 - 11.2022
Service Coordinator
WellnessWorks/SCP Health
08.2017 - 01.2022
Homehealth Aid
Interim Healthcare of Mandeville
05.2017 - 08.2017
Front Desk Agent/ Brand Ambassador
Holiday Inn Express Eunice
04.2016 - 12.2016
Assistant Manager/Administrative Assistant
Bengal Village
07.2007 - 04.2016
Administrative Assistant
Hyatt Regency Hotel
08.1998 - 02.2004
Certified Nursing Assistant Certificate -
Nursing Network of New Orleans
General Studies -
Nunez Community College
High School Diploma -
Chalmette Senior High School
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