Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer McCammon

Coffeeville

Summary

Dispatcher with expertise in call handling and resource coordination, trained new staff, and optimized protocols for efficient emergency response. Skilled in monitoring emergency vehicles, providing instructions, and synchronizing with communication centers. Proven track record in maintaining smooth delivery and customer service operations. Proficient in scheduling, customer communication, and compliance requirements.

Overview

16
16
years of professional experience

Work History

Dispatcher

Code 4 Security
Horn Lake
09.2024 - 03.2026
  • Coordinated scheduling of security staff shifts to align with operational needs.
  • Monitored vehicle locations using GPS technology, delivering real-time updates to enhance response times.
  • Utilized radio systems to ensure effective two-way communication.
  • Responded promptly to emergency calls and requests for assistance.
  • Directed security teams with clear instructions during operations to ensure safety and efficiency.
  • Updated records of driver locations, delays, and cancellations.
  • Maintained accurate records of all communications and incidents.

E 911 Dispatcher

Panola County E911
Sardis
12.2022 - 09.2025
  • Managed emergency calls, gathering critical information to ensure timely response and support for emergency personnel.
  • Coordinated with law enforcement and emergency services to ensure effective incident management and resource allocation.
  • Prioritized incoming calls based on urgency and severity of incidents.
  • Provided clear instructions to callers in high-stress situations to ensure safety.
  • Monitored multiple radio frequencies and provided updates to field units.
  • Operated computer-aided dispatch systems to enhance call handling efficiency.
  • Maintained accurate records of dispatched calls and incidents for compliance audits.
  • Trained new dispatchers on operational protocols and system functionalities to enhance team readiness and performance.

Adjuster

Winchester
Oxford
02.2018 - 08.2022

Adjusted powder specifications to meet ammunition standards, ensuring compliance and quality.

Maintained machine performance through troubleshooting and adjustments, minimizing downtime.

Reconfigured machines with components to fulfill specific orders, enhancing production capabilities.

Assembled ammunition for customer orders with precision and accuracy.

Trained new hires on equipment operation and safety protocols.

Assistant Manager

Sonics Drive In
Grenada
07.2010 - 02.2018
  • Supervised daily operations to enhance service quality and elevate customer satisfaction.
  • Trained and mentored staff on operational procedures and engagement techniques to foster a knowledgeable team.
  • Managed customer service inquiries and complaints to ensure positive dining experiences.
  • Resolved customer complaints swiftly to improve dining experiences.
  • Implemented training programs for new hires, ensuring compliance with company standards.
  • Monitored crew performance and provided feedback for ongoing improvement.
  • Conducted regular equipment inspections for safety compliance.
  • Oversaw employee attendance, timekeeping, and payroll records.

Education

GED -

Grenada High School
Grenada, MS
01-2006

Some College (No Degree) -

Holmes Community College
Grenada, MS

Skills

  • Computer-aided dispatch
  • Dispatch software proficiency
  • GPS tracking and navigation
  • Traffic monitoring and routing
  • Response coordination
  • Call handling and prioritization
  • Incident prioritization
  • Coverage verification
  • Log updating and management
  • Dispatching procedures optimization
  • Route adjustment and planning
  • Radio communication
  • Tracking systems expertise
  • Emergency protocol adherence
  • Multitasking and organizational skills
  • Problem-solving skills
  • Team leadership and training
  • Conflict resolution strategies
  • Communication skills
  • Active listening techniques
  • Multitasking and organizational skills
  • Training and mentoring
  • Time management
  • Map reading
  • Critical thinker

Timeline

Dispatcher

Code 4 Security
09.2024 - 03.2026

E 911 Dispatcher

Panola County E911
12.2022 - 09.2025

Adjuster

Winchester
02.2018 - 08.2022

Assistant Manager

Sonics Drive In
07.2010 - 02.2018

GED -

Grenada High School

Some College (No Degree) -

Holmes Community College
Jennifer McCammon