Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Shumpert

Fulton

Summary

Dynamic Tax Associate with expertise in tax research and compliance at Cotality, recognized for exceptional customer service and relationship building. Proven ability to resolve complex client inquiries, enhancing satisfaction and loyalty. Strong organizational skills and critical thinking drive successful outcomes in high-pressure environments. Committed to maintaining accuracy and confidentiality in all client interactions.

Overview

15
15
years of professional experience

Work History

Tax Associate

Cotality
08.2023 - Current
  • Reviewed and analyzed client data and accurately prepared tax research.
  • Maintained detailed records of client interactions and ensuring the highest level of accuracy and confidentiality.
  • Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
  • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.

Mail Carrier

USPS
04.2022 - 11.2022
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.

Machine Operator

Southern Motion
10.2016 - 04.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Customer Service Representative

N.E.W (DirectTv)
02.2010 - 10.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

No Degree - Undecided

Itawamba Community College
Fulton, Ms

High School Diploma -

Itawamba Agricultural High School
Fulton, Ms
05-2005

Skills

  • Tax research
  • Organization skills
  • Relationship building
  • Tax compliance
  • Customer service
  • Active listening
  • Critical thinking
  • Call center experience
  • Complaint handling

Accomplishments

  • Telephone Service - Professionally processed 20 plus calls per day, providing information and service to ensure customer satisfaction.
  • Maintained high QA from the time I went on the floor.
  • Always set goals to go above and beyond to help my customers out when able.

Timeline

Tax Associate

Cotality
08.2023 - Current

Mail Carrier

USPS
04.2022 - 11.2022

Machine Operator

Southern Motion
10.2016 - 04.2022

Customer Service Representative

N.E.W (DirectTv)
02.2010 - 10.2015

No Degree - Undecided

Itawamba Community College

High School Diploma -

Itawamba Agricultural High School

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Jennifer Shumpert