Jennifer Simmons
Long Beach
Summary
Dynamic Office Manager at Smith Tire & Auto Service with exceptional organizational skills and a proven track record in enhancing customer service. Expert in data entry and billing, adept at managing multiple tasks simultaneously while ensuring confidentiality. Successfully improved repair order accuracy, fostering effective communication between technicians and clients.
Overview
27
27
years of professional experience
Work History
Office Manager
Smith Tire & Auto Service
11.2017 - Current
- Manage employee information with discretion, maintaining confidentiality and care of personnel records.
- Schedule appointments, calculate charges, and process payments.
- Ascertain automotive problem and service needed by listening to customer concern and adequately relaying the information to the technician.
- Increase accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Use TireMaster computer system to enter customer information, create service records, order parts and develop cost estimations.
- Ensure high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Provide customers with estimation of repair costs and reasonable timeline for completion of service.
- Assign jobs to technicians according to experience and knowledge of handling specific repairs.
- Work effectively with repair staff and parts providers, staying current on availability and service processes.
Veterinary Assistant
Animal General Hospital
10.2010 - 04.2011
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Maintained patient records and vaccination schedules.
- Processed payments and handled office management and administrative duties.
Assistant Teacher
Reeves Elementary School
08.2005 - 06.2006
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Human Resources Associate
Southern Company Services
06.1998 - 10.1999
- Screened resumes and interviewed applicants for positions being filled.
- Administered and graded various pre-employment tests, keeping a data base of scores and potential candidates.
- Scheduled physicals/drug screens and conducted new employee orientations.
- Participated in college and local area job fairs.
- Delivered presentations and coordinated and administered special projects as needed.
- Assisted new employees with benefit-related inquiries.
Education
Bachelor of Science - Biological Sciences
University of Southern Mississippi
Long Beach, MS05-2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Able to handle multiple tasks simultaneously
- Data entry, billing, scheduling
- Excellent written and verbal communication
Timeline
Office Manager
Smith Tire & Auto Service
11.2017 - Current
Veterinary Assistant
Animal General Hospital
10.2010 - 04.2011
Assistant Teacher
Reeves Elementary School
08.2005 - 06.2006
Human Resources Associate
Southern Company Services
06.1998 - 10.1999
Bachelor of Science - Biological Sciences
University of Southern Mississippi
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