Jennifer Strickland
Louise
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Emergency Room Registration Clerk
Baptist Memorial Hospital
05.2022 - Current
- Supported emergency room efficiency by promptly registering incoming patients and accurately entering relevant medical history information into the system.
- Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Facilitated clear communication among team members by acting as a reliable liaison between administrative personnel, medical professionals, and patients.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Clinical Coordinator
MEA
09.2021 - 05.2022
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Built strong relationships with patients and families for optimized care satisfaction.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
Outpatient Clerk
Baptist Memorial Hospital
04.2019 - 09.2021
- Ensured accurate billing practices by verifying insurance information and processing claims in a timely manner.
- Collaborated with interdisciplinary teams to coordinate care plans and ensure seamless delivery of outpatient services.
- Assisted administration with quality improvement projects, contributing to the ongoing enhancement of outpatient care services.
- Provided compassionate support for patients facing challenges such as transportation or financial barriers, helping them access necessary resources and maintain continuity of care.
- Enhanced patient satisfaction by efficiently scheduling and managing appointments for outpatient services.
- Streamlined patient registration processes, resulting in reduced wait times and improved patient experience.
- Managed confidential patient data securely, adhering to HIPAA regulations and maintaining privacy standards.
- Provided exceptional customer service by addressing inquiries from patients and their families regarding appointments, billing, and insurance matters.
- Sorted incoming correspondence promptly and accurately directed it to appropriate departments or personnel within the facility.
- Contributed to optimal resource utilization by monitoring inventory levels of office supplies regularly ordering stock as needed.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
GED -
Yazoo
Yazoo City, MSSkills
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Information Gathering
- Appointment Scheduling
- Follow-up skills
- Accuracy and Precision
- Compliance Monitoring
- Medical Records Management
- Discharge Procedures
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Organization and Time Management
- Cash Handling
- Relationship Building
- Patient Scheduling
- Flexible Schedule
- Documentation and Recordkeeping
- Goal Setting
- Professionalism
- Calendar and Appointment Management
- Payment Scheduling and Collection
- Epic Systems
- Problem-solving aptitude
- Appointment Setting
- Supply Ordering
- Outpatient Procedures
- Preparing Treatment Rooms
Timeline
Emergency Room Registration Clerk
Baptist Memorial Hospital
05.2022 - Current
Clinical Coordinator
MEA
09.2021 - 05.2022
Outpatient Clerk
Baptist Memorial Hospital
04.2019 - 09.2021
GED -
Yazoo
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