Jennifer Taylor
Pearl
Summary
Dynamic professional with a customer-focused approach, excelling in customer service management at Envoy Inc. Proven track record of enhancing sales through targeted initiatives and exceptional service. Skilled in accounts management and compliance, delivering outstanding results while training teams to achieve high standards. Committed to maintaining confidentiality and accuracy in financial operations.
Personable and organized, with knack for multitasking and maintaining positive customer service experience. Possesses foundational knowledge in inventory management and customer service, along with skills in time management and attention to detail. Committed to ensuring smooth and efficient operations that enhance customer satisfaction.
Offering excellent customer service and communication skills, ready to learn and grow in financial services environment. Brings solid understanding of customer needs and ability to handle inquiries effectively. Ready to use and develop customer service and sales skills in a Supervisor role.
Overview
26
26
years of professional experience
Work History
Customer Service
Envoy Inc.
10.2018 - Current
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Maintained customer service standards for department and company at large.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Worked with customer service to handle escalated customer issues.
- Provided outstanding customer service, addressing concerns promptly and professionally.
- Worked in a Lead Agent role when needed, resolving issues promptly and professionally.
- Acted as Compliance Coordinator, conducting thorough audits of daily routine activities of other agents making sure policy and procedures were followed correctly.
- Trained and managed agents in customer service and ramp techniques.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Secretary/Accountant
ALMO Enterprises
05.2015 - 09.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Conducted payroll functions through Quick Books and all Human Resource activities.
- Managed Accounts Payable and Accounts Receivable duties.
- Maintained electronic filing systems and categorized documents.
Office Manager
OJV Enterprises
01.2009 - 12.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted all Accounts Payable, Accounts Receivable, and Payroll.
Staff Account
Broadlands Financial Group
05.2005 - 06.2007
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
- Assisted comptroller with year-end financial audits.
Staff Accountant
J & L Structural
02.1999 - 11.2001
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Monitored cash flow closely to ensure sufficient funds were available for operational needs.
- Assisted comptroller with year-end financial audits.
- Helped with preparation of year-end and statutory accounts to compare past reports and evaluate financial health of company.
- Collected and arranged financial information and entered details into [software] financial management system.
- Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.
- Coordinated with Human Resources department on payroll-related matters ensuring accurate compensation calculations for all employees.
- Streamlined payroll process, ensuring timely and accurate salary disbursements to employees.
Education
Bachelor of Science - Accounting
West Chester University of Pennsylvania
West Chester, PA05-1995
Associate of Science - Business Administration And Management
Delaware County Community College
Media, PA01-1993
Skills
- Customer-focused approach
- Customer service management
- Delivering exceptional customer service
Timeline
Customer Service
Envoy Inc.
10.2018 - Current
Secretary/Accountant
ALMO Enterprises
05.2015 - 09.2018
Office Manager
OJV Enterprises
01.2009 - 12.2011
Staff Account
Broadlands Financial Group
05.2005 - 06.2007
Staff Accountant
J & L Structural
02.1999 - 11.2001
Bachelor of Science - Accounting
West Chester University of Pennsylvania
Associate of Science - Business Administration And Management
Delaware County Community College
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