Jenny Burkett
Bogue Chitto
Summary
Dynamic and dependable professional with extensive experience in customer service at El Sombrero Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in multitasking and maintaining attention to detail, consistently delivering exceptional service in fast-paced environments. Recognized for optimizing order accuracy and improving operational efficiency.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Uber Driver
Uber Eats
Hattiesburg, MS
12.2025 - 07.2026
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Maintained accurate records of deliveries using Uber Eats app for tracking and reporting purposes.
- Handled customer inquiries and resolved issues effectively, enhancing overall service experience.
- Adapted to changing traffic conditions and routes, optimizing delivery efficiency during peak hours.
- Collaborated with local restaurants to streamline order pickups and improve service quality.
- Analyzed delivery patterns, contributing insights to improve logistics operations and reduce wait times.
Hostess/Server
El Sombrero Restaurant
Brookhaven, MS
01.2025 - 10.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating capacity.
- Provided detailed menu information, enhancing guest dining experience through effective communication.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Assistant Teacher
Imagination Station Child Care
Tempe, AZ
07.2022 - 02.2023
- Assisted in implementing lesson plans and educational activities for children.
- Supported classroom management by fostering a positive learning environment.
- Collaborated with lead teachers to assess student progress and developmental needs.
- Engaged students in interactive learning experiences to enhance participation.
- Communicated regularly with parents about student behavior and achievements.
- Supervised recess, lunch and daily student intake and dismissal.
Waitress
El Río Grande
Hattiesburg, MS
12.2020 - 05.2021
- Delivered exceptional customer service, enhancing dining experience and promoting positive restaurant atmosphere.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction during peak hours.
- Assisted with menu knowledge, providing recommendations to guests and facilitating informed choices.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Waitress
El Sombrero Restaurant
McComb, MS
05.2018 - 11.2020
- Provided exceptional customer service, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to streamline food preparation and enhance efficiency.
- Trained new waitstaff on menu knowledge and service protocols, fostering team cohesion.
- Managed multiple tables simultaneously, prioritizing tasks in fast-paced environment.
- Assisted in maintaining cleanliness and organization of dining area, adhering to health standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Spanish & Minor of Business Administration
University of Southern Mississippi
Hattiesburg, MSAssociate of Arts - Communication & Public Relations
Southwest Community College
Summit Ms 05.2019
High School Diploma -
Bogue Chitto High School
Bogue Chitto, MS05.2017
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and trustworthy
- Attention to detail
- Multitasking
- Order picking
- Product picking
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Uber Driver
Uber Eats
12.2025 - 07.2026
Hostess/Server
El Sombrero Restaurant
01.2025 - 10.2025
Assistant Teacher
Imagination Station Child Care
07.2022 - 02.2023
Waitress
El Río Grande
12.2020 - 05.2021
Waitress
El Sombrero Restaurant
05.2018 - 11.2020
Spanish & Minor of Business Administration
University of Southern Mississippi
Associate of Arts - Communication & Public Relations
Southwest Community College
High School Diploma -
Bogue Chitto High School