JeQuoyia Riley
Brandon,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
09.2020 - Current
- 1099 position
- Deliver food
- Gig employment
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed.
Delivery Driver
Blue Suede Express/ Delta Blue Express
08.2023 - 12.2023
- Ensured customers received their packages in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Maintained set routes and schedules to meet customer expectations.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Operated light trucks to deliver loads as far as 100 miles from home location.
Delivery Driver
ADL
01.2021 - 08.2023
- Locate car part in warehouse and scan out or scan in parts.
- Load car parts and deliver to local business.
- Unload truck and scan in all parts daily.
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed.
Customer Service Representative
TTEC
04.2021 - 07.2023
- 1099 position/contract
- Answer calls with customers about car and home insurance
- Assist customers in filing taxes
- Transfer calls
- Assist customers in updating their medicaid or medicare profile
- Note taking
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
Driver/ Assembler
Nissan Plant
11.2022 - 02.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance.
Package Handler Turned Delivery Driver
Fed Ex Ground/ McKenzie Trucking
06.2018 - 01.2021
- As a Package Handler I..
- Load/ unload truck loads, Work heavy machinery, Warehouse environment, Send packages down to be loaded into trucks, Sort packages to be loaded.
- Adapted quickly to changes in workflow as needed while meeting production goals.
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- As a Delivery Driver I..
- Scan packages, Load/unload packages, Deliver packages, Drive box truck, work van, etc.
- Handled multiple tasks simultaneously with professionalism and efficiency.
- Met deadlines consistently despite challenging workloads under tight schedules.
Cashier Team Lead
Dirt Cheap Discount Store
04.2017 - 05.2018
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Education
Associate of Arts - Business Administration
Southwest Community College
Summit, MSBachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ05.2026
Skills
- Leadership
- Interpersonal
- Employee Performance Evaluations
- Data Collection
- Complaint Resolution
- Payment Processing
- Account Updating
- Commercial Driving
- Order Verification
- Cargo Handling
- Vehicle Maintenance
Certification
- Driver's License
- DOT Medical Card
- CPR Certification
- BLS Certification
Timeline
Delivery Driver
Blue Suede Express/ Delta Blue Express
08.2023 - 12.2023
Driver/ Assembler
Nissan Plant
11.2022 - 02.2023
Customer Service Representative
TTEC
04.2021 - 07.2023
Delivery Driver
ADL
01.2021 - 08.2023
Delivery Driver
DoorDash
09.2020 - Current
Package Handler Turned Delivery Driver
Fed Ex Ground/ McKenzie Trucking
06.2018 - 01.2021
Cashier Team Lead
Dirt Cheap Discount Store
04.2017 - 05.2018
Associate of Arts - Business Administration
Southwest Community College
Bachelor of Arts - Business Administration And Management
University of Phoenix
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