Jerneka Chandler
Starkville
Summary
Knowledgeable, dedicated Certified Pharmacy Technician & customer service specialist with over 8 years of customer service experience. Back ground in providing exceptional support and resolving customers inquires. Greatly skilled in communication while maintaining a positive relationship with customers. Committed to enhancing team work by sharing my best knowledge as mentor and providing the best white glove service to team members and customers
Overview
1
1
year of professional experience
Work History
Customer Engagement Representative
Carenet Health Care
05.2024 - Current
- Interact with supervisor weekly to improve metrics
- Maintain great customer satisfaction with clear communication & timely follow ups
- Remotely handles 30 plus chats, calls, emails daily assisting members with information that I have great knowledge of such as scheduling appts, sending out screenings, scheduling annual exams with primary care providers
- Provided weekly mentorship to assigned team members addressing product-related inquiries and offering support to enhance onboarding effectiveness and overall performance
- Recognized as “contact conversion queen”
- Shadow new hires to excel and gain confidence before taking on live calls
- communicate via translators to provide exceptional service
- Communicate with primary care providers office to ensure members are taken on benefits available through provider
Education
Pharmacy Certification - Pharmacy Technician
East Mississippi Community College
Scooba, MS05-2025
High School Diploma -
East Oktibbeha County High
Crawford,MS 05-2012
Skills
- Leadership
- Communication
- Active/Empathetic listening
- Scheduling/time management
- Proficiency in Virtual Tools: Zoom,Teams
- Shadowing new hires
- Patient care
- Record keeping strengths
- Multi tasking with multiple screens and systems
- HIPPA and patient confidentiality
- Strong attention to details
- Basic knowledge of medication and dosage
Timeline
Customer Engagement Representative
Carenet Health Care
05.2024 - Current
Pharmacy Certification - Pharmacy Technician
East Mississippi Community College
High School Diploma -
East Oktibbeha County High