Jerome Deveaux III
Southaven
Summary
Dynamic Market Delivery Supervisor at Lowe's, result-oriented, with a background in managing delivery teams, ensuring on-time distribution, and maintaining high-quality customer service. Skilled in route planning and logistics coordination. Demonstrated ability to streamline processes for improved efficiency and productivity. Proven track record of positive leadership, problem-solving abilities, and strong communication skills. Noted for enhancing operational effectiveness within previous roles.
Overview
6
6
years of professional experience
Work History
Market Delivery Supervisor
Lowe's, Inc.
Olive Branch
08.2022 - Current
- Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
- Interactions with 3PL service providers, Lowe's Supply Chain functional teams, Lowe's distribution nodes (BDC, RDC, etc.) and store operations.
- Effective problem solving, change adoption, team orientation and empowerment skills.
- Builds and maintains business relationships with Retail and Lowe's Pro partners.
- Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.
- Implemented strategies for improved efficiency in delivery processes across the organization.
Customer Service Representative
XPO Logistics, Inc.
Pompano Beach
01.2022 - 08.2022
- Worked with customers, business partners and drivers to make sure we are meeting our commitments.
- Assist customers and business partners via telephone and email.
- Handle customer complaints in a calm, professional manner.
- Diagnose, assess and resolve problems or issues.
- Monitor progress of delivery routes.
- Process changes or cancellations to delivery order.
Response Service Specialist
BMW Roadside Assistance
Pompano Beach
03.2020 - 01.2022
- Answer emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments.
- Operate and manage a multi-line telephone console system.
- Use the phone or computer to direct and dispatch service providers to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of service providers to prioritize the customers' need for assistance.
- Maintain and update call logs, service tickets and other important documentation.
Level III Shift Assistant/Trainer
Amazon
Sunrise
01.2019 - 02.2020
- Promoted importance of security and customer tracking to minimize losses by staging equipment, i.e. scanners and printers, to ensure packages are routed accurately.
- Coached and trained employees on methods for handling various aspects of equipment, complicated issues and safety audits.
- Maintained schedule to manage staff breaks and productivity by communicating with other departments regularly.
- Offered hands-on assistance to staff and other departments when necessary, assessing needs and maintaining current knowledge of corporate policies and procedures.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Somerset Preparatory Academy
North Lauderdale, FL06.2018
Skills
- Effective communication
- Training and development
- Listening skills
- Administrative skills
- Product verification
- Material handling
- Invoice verification
- Quality control
- Adaptive team player
- Loss prevention
- Process improvement
- Inventory control
- Vendor management
References
- Britney Harrison, 954-732-3706, jbrijav1226@yahoo.com
- Sherman Redman, 704-779-7675
Timeline
Market Delivery Supervisor
Lowe's, Inc.
08.2022 - Current
Customer Service Representative
XPO Logistics, Inc.
01.2022 - 08.2022
Response Service Specialist
BMW Roadside Assistance
03.2020 - 01.2022
Level III Shift Assistant/Trainer
Amazon
01.2019 - 02.2020
High School Diploma -
Somerset Preparatory Academy
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