Jerrica Forbis
Self Employed
Gulfport
1
Language
14
years of professional experience
Dynamic and results-driven licensed cosmetologist with a proven track record at Hard Rock Casino, excelling in customer consultation and relationship building. Recognized for implementing innovative beauty trends that enhanced client satisfaction and loyalty. Skilled in hair coloring and highlighting, with a commitment to maintaining high sanitation standards and delivering exceptional service.
Work History
Cosmetologist
13 Years 7 Months- Delivered personalized hair and skincare consultations to enhance client satisfaction.
- Executed a variety of cosmetology services, including haircuts, coloring, and styling techniques.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Developed strong client relationships through effective communication and follow-up services.
- Trained junior cosmetologists on techniques and customer service best practices to improve team performance.
- Managed scheduling and inventory control to optimize operational efficiency within the business.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
- Developed loyal following of clients by providing high-quality services.
Cosmetologist
6 Years 5 Months- Implemented innovative beauty trends and techniques to attract new clientele and retain existing customers.
- Analyzed client feedback to refine service offerings, ensuring high levels of satisfaction and loyalty.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated clients on proper hair care techniques and recommended suitable products.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue through effective customer service and inventory management.
Education
Associate of Science - Cosmetology
Skills
Social skills
Friendly communication
Active listening
Licensed cosmetologist
Clear communication
Customer consultation
Professionalism and ethics
Sanitation practices
Product knowledge
Hair coloring and highlighting
Relationship building
Product sales
Languages
English
Native or Bilingual
Timeline
Cosmetologist
Hard Rock Casino
03.2015 - 08.2021Read More
Cosmetologist
Self Employed
01.2013 - CurrentRead More
Blue Cliff College, MS, US
Associate of Science from Cosmetology
Read More