Jerri Chin
Jackson
Summary
Driven, motivated, and determined, I am a creative and hard-working individual seeking progress in various fields including Business Office/Administrator assistance, Customer Service/Remote, MSW Social Worker, and counselor/teacher. I find joy in learning and helping individuals thrive as valuable members of society. I strongly believe in supporting individuals irrespective of their circumstances, skill level, or disabilities.
Overview
29
29
years of professional experience
1
1
Certificate
Work History
Spark Driver/Shopper
Walmart
12.2023 - Current
- Process orders, cancellation and assist returns in timely manager
- Research, inventory, data entry
- Review and validated ID for alcoholic beverage
- Warehouse packager, organize
Aftercare Teacher Pre-K-12yrs Old
Kid’z Christian Academy
06.2023 - 01.2025
- Classroom management: Establishing positive routines and clear expectations for behavior, managing transitions between activities, and providing guidance to children
- Child observation and assessment: Regularly monitoring children's progress, identifying individual needs, and documenting observations to inform instruction
- Parent communication Clearly communicating with children, parents, and colleagues: Maintaining open communication with parents through regular conferences, progress reports, and updates on their child's development
- Small group instruction: Leading small group activities tailored to specific developmental levels and learning styles
- Patience and empathy: Building positive relationships with children and supporting their emotional well-being
- Mentored new teachers to support their transition into the school community and promote professional growth.
S.U.N. Team Coordinator
Mississippi Family for Kids
03.1996 - 06.2023
- We advocate for the rights of children and youth in the welfare system
- Public Speaking, Recruitment, Call Center developed a profile of students attracted to the college by conducting research
- Assisted in recruiting and training foster and adoptive parent
- Responsible for budgeting and balancing revenues
- Planned and developed ongoing tasks, and sponsorship for the S.U.N Team
- Managed multiple projects simultaneously, prioritizing functions for optimal resource allocation and workflow efficiency.
Office Manager
Hands For Health
12.2018 - 12.2020
- Daily Multitasks while building positive relationships by going above and beyond with customer service
- Training and coaching with developing of employees
- Inbound and outbound call center IT, Schedule client appointments, driver/transportation
- Budgeted, payments, and balanced internal revenue
- Perform Office/ Clerical duties such as data entry and utilizing MS Word, MS Office365, Spreadsheet, PowerPoint, and Excel
- Inventory, Stocking, housekeeping, and other duties if needed
Department Child Protection Investigator
Mississippi Dept Human Services
02.2017 - 12.2018
- Proficiency with maintaining and keeping assigned case history records
- Teacher training foster parents for approval or disapprover
- Supervised foster children/homes & met with clients to develop plans for post-treatment activities
- Drug and Alcoholic Counselor/Teacher, drug testing and screen
- Coordinated counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, and social workers
- Made referrals to other community/agency resources for clients as necessary
- Conducted preliminary intake interviews and recruits
- Transportation if need daily
Assistant Manager/ Kitchen
Feather Cow
02.2016 - 05.2018
- Proficient in assisting the General Manager with managing daily operations and professional customer services
- Line Prep, Cook, cashier, and dishwasher if needed
- Training and coaching with developing employee performance outcomes
- Daily Multitasks while building positive relationships by going above and beyond with customer service
- Resolve performance, problem resolution decision-making, and terminations
- Inventory, stocking, assembling, Warehouse forklifts, and driver
- Responsible for budgeting and balancing revenues
Counseling Internship
Henley-Young Juvenile Justice Detention Center
01.2016 - 05.2016
- Provided immediate emergency crisis intervention services
- Assisted with Intervention/prevention and made adequate referrals
- Interviewed juveniles and parents and conducted drug tests
HIV Internship
Jackson State University
01.2016 - 05.2016
- 3 Students and I Researched evaluated quality of research documented and Data was push shed used with Health Department studied
- Assisted clients and educated students with Drugs, Alcohol, and HIV rehabilitation counseling
- Assisted with designing questionnaires for current students with HIV; analyzed questionnaire results; reported data to the local Health Department
Data Processor/Student Advisor
Jackson State University Admissions Office
01.2010 - 02.2013
- Recruitment, Call Center, data entry, and maintaining students attracted to the college by conducting research
- Interviewed applicants
- Designed questionnaires for current students, analyzed questionnaire results, and conducted focus groups
- Perform Office/ Clerical duties such as data entry, and utilization of MS Word, Power point, MS Office Suite, and Excel
Assistant Manager
Burger King
02.1996 - 06.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Prep, cook, and service with coaching employees with skills and development
- Training,monitor resolution and decision-making
- Inventory, stocking, assembling, and driver
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Master of Science - Education and Technology
Jackson State University
Jackson, MS01.2020
Master of Science - Social Work
Jackson State University
Jackson, MS01.2018
Bachelor of Science - Criminal Justice
Jackson State University
Jackson, MS01.2012
Associate degree - Paralegal
Hinds Community College
Raymond, MS01.1999
Skills
- Delivery driver/shopper,time management
- Drug and alcoholic counselor
- Financial services, account payable
- Loss Prevention
- Office manager,organizational skills
- Strong Verbal &communication skills
- Human resource,
- Public speaking
- Restaurant/Fast food shift management
- Merchandising,assembly
- Computer literacy
- Caregiving,senior care,home care,disability
- Working with people with developmental disabilities
- Sales management,digital ,marketing facebook Advertise
- Restaurant management
- Medical office management,medical terminology
- Valid Driver's license,safe driving practices
Timeline
Spark Driver/Shopper
Walmart
12.2023 - Current
Aftercare Teacher Pre-K-12yrs Old
Kid’z Christian Academy
06.2023 - 01.2025
Office Manager
Hands For Health
12.2018 - 12.2020
Department Child Protection Investigator
Mississippi Dept Human Services
02.2017 - 12.2018
Assistant Manager/ Kitchen
Feather Cow
02.2016 - 05.2018
Counseling Internship
Henley-Young Juvenile Justice Detention Center
01.2016 - 05.2016
HIV Internship
Jackson State University
01.2016 - 05.2016
Data Processor/Student Advisor
Jackson State University Admissions Office
01.2010 - 02.2013
S.U.N. Team Coordinator
Mississippi Family for Kids
03.1996 - 06.2023
Assistant Manager
Burger King
02.1996 - 06.2012
Master of Science - Social Work
Jackson State University
Bachelor of Science - Criminal Justice
Jackson State University
Associate degree - Paralegal
Hinds Community College
Master of Science - Education and Technology
Jackson State University
Certification
Driver's License
Assessments
- Call center customer service, Completed, 05/01/23
- Basic computer skills, Completed, 09/01/23
- Delivery driver, Proficient, 09/01/22
- Work style: Reliability, Proficient, 09/01/22
- Customer service, Proficient, 04/01/23
- Written communication, Completed, 07/01/23
- Sales skills, Proficient, 03/01/24
- Retail customer service, Proficient, 11/01/23
- Attention to detail, Completed, 07/01/22
- Sales skills, Completed, 04/01/23
- Administrative assistant/receptionist, Proficient, 10/01/23
- Management & leadership skills: Impact & influence, Completed, 07/01/23
- Restaurant manager, Proficient, 07/01/23
- Verbal communication, Completed, 05/01/22
- Foodservice: Customer situations, Completed, 10/01/23
- Front desk agent (hotel), Proficient, 11/01/23
- Attention to detail, Proficient, 05/01/23
- Customer focus & orientation, Proficient, 05/01/22
- Scheduling, Proficient, 05/01/23
- Workplace safety, Proficient, 09/01/20
- Medical receptionist skills, Proficient, 09/01/22
- Home health aide skills, Proficient, 02/01/24
- Cooking skills: Basic food preparation, Proficient, 07/01/23
Looking to Future Award
I was the youngest to ever awarded demonstrated a dynamic and ongoing commitment to youth and children of Mississippi. I work with foster , adopted and children in system.
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