Jerry Wallace
897 Adams Drive, Greenville,MS
Summary
Retired proactive security professional skilled in incident reporting and customer service. Experienced in enhancing security measures and ensuring guest safety through regular patrols and effective communication.
Overview
15
15
years of professional experience
Work History
Security Officer
Guardmark Security
Las Vegas, NV
11.2007 - 02.2009
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Salesperson
HEB Foods
Austin, TX
11.2007 - 05.2008
- Developed strong customer relationships to enhance loyalty and drive repeat business.
- Executed product displays and promotions to maximize sales opportunities and increase customer engagement.
- Provided exceptional service, resolving customer inquiries and complaints efficiently to ensure satisfaction.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Security Officer
CPS Security Solutions
Henderson, NV
06.2005 - 12.2006
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and security risks.
- Responded promptly to alarms and incidents, implementing appropriate emergency protocols.
- Assisted in maintaining accurate incident reports and daily activity logs.
- Engaged with clients to address concerns, enhancing overall satisfaction with services provided.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Sierra Security
Las Vegas, NV
06.2004 - 06.2005
- Collaborated with law enforcement during investigations to provide necessary information.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new staff on security procedures and emergency response measures.
- Implemented access control procedures to restrict unauthorized entry effectively.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Officer
Special Operations Associates Inc.
Las Vegas, NV
01.2004 - 06.2004
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Inventory Specialist
RGIS Inventory Specialists
Henderson, NY
09.2002 - 10.2003
- Conducted inventory audits to ensure accuracy and compliance with company standards.
- Utilized handheld scanning devices for real-time inventory tracking and data entry.
- Collaborated with team members to optimize stock replenishment processes and reduce discrepancies.
- Trained new staff on inventory management systems and best practices for accuracy.
Bell Staff Member
Arizona Charlies Hotel and Casino
Las Vegas, NV
12.1997 - 06.1999
- Assisted guests with luggage and transportation needs, ensuring prompt service delivery.
- Enhanced guest experiences by providing information on amenities and services.
- Coordinated with housekeeping to maintain cleanliness and organization in lobby areas.
- Trained new staff on operational procedures and customer service best practices.
Housekeeping Room Attendant
Tropicana Hotel and Casino
Las Vegas, NV
08.1994 - 09.1997
- Cleaned and sanitized guest rooms to maintain high standards of cleanliness and hygiene.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Inspected rooms for maintenance issues, coordinating repairs with appropriate departments.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team efficiency.
Skills
- Incident reporting
- General security
- Customer service
- Customer relationship building
- Customer engagement
- Teamwork and collaboration
Timeline
Security Officer
Guardmark Security
11.2007 - 02.2009
Salesperson
HEB Foods
11.2007 - 05.2008
Security Officer
CPS Security Solutions
06.2005 - 12.2006
Security Officer
Sierra Security
06.2004 - 06.2005
Security Officer
Special Operations Associates Inc.
01.2004 - 06.2004
Inventory Specialist
RGIS Inventory Specialists
09.2002 - 10.2003
Bell Staff Member
Arizona Charlies Hotel and Casino
12.1997 - 06.1999
Housekeeping Room Attendant
Tropicana Hotel and Casino
08.1994 - 09.1997