Jessica Carter
Pearl
Summary
Motivated and compassionate social work student pursuing a Bachelor’s degree at Jackson State University, Dedicated to supporting individuals facing mental health challenges through advocacy, empowerment, and evidence-based practices. Seeking to further develop clinical skills in a supportive environment committed to community wellness and recovery.
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Psychosocial Rehabilitation (PSR) Worker
Region 8 Mental Health
10.2024 - 06.2025
- Provide structured support and rehabilitative services to individuals with mental health diagnoses.
- Assist clients in developing daily living and coping skills.
- Document progress and behavior in compliance with state regulations.
- Collaborate with therapists and case managers to implement individualized treatment plans.
Medical Receptionist
Adjusted Life Chiropractic
01.2022 - 03.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with insurance inquiries and verification processes, ensuring accurate coverage information.
- Maintained electronic health records with attention to detail, improving data accuracy and accessibility.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
Hotel Inspector
SpringHill Suites by Marriott
11.2015 - 12.2024
- Conducted comprehensive inspections of hotel rooms and facilities to ensure compliance with quality and cleanliness standards.
- Reported maintenance concerns and coordinated with housekeeping and maintenance teams to resolve issues efficiently.
- Trained new staff on inspection procedures and hotel standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Developed comprehensive knowledge of products and services to enhance customer interactions.
- Trained new team members on company policies and customer service best practices.
Front Desk Receptionist
Holmes Motors
11.2012 - 03.2014
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointments and schedules for staff, optimizing daily workflow efficiency.
- Assisted in handling inquiries via phone and email, providing accurate information to clients.
- Maintained organized filing systems, improving document retrieval speed and accuracy.
Education
Associate Degree -
Holmes Community College
Goodman, MS05.2024
No Degree - Social Work
Jackson State University
Jackson, MS01-2027
High School Diploma -
Yazoo County High School
Yazoo City05-2012
Skills
- CPR Certified (valid through December 2026)
- Mental Health Support
- Client Engagement
- Empathy and Active Listening
- Team Collaboration
- Time Management
- Documentation and Reporting
- Crisis De-escalation Support
Affiliations
- Member, Social Work Student Association
- Member, Phi Alpha Honor Society
Certification
CPR Certification – Issued December 2, 2024 | Valid through December 2026
Timeline
Psychosocial Rehabilitation (PSR) Worker
Region 8 Mental Health
10.2024 - 06.2025
Medical Receptionist
Adjusted Life Chiropractic
01.2022 - 03.2025
Hotel Inspector
SpringHill Suites by Marriott
11.2015 - 12.2024
Front Desk Receptionist
Holmes Motors
11.2012 - 03.2014
Associate Degree -
Holmes Community College
No Degree - Social Work
Jackson State University
High School Diploma -
Yazoo County High School
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