Jessica Cassiberry
Nettleton
Summary
Dynamic Customer Service Representative with proven expertise at Foundever, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in problem resolution and data entry, I consistently achieve satisfactory outcomes, fostering strong client relations and ensuring effective follow-up. Committed to delivering exceptional service in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Foundever
11.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Terminix Pest Control
04.2018 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Walmart
05.2015 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma - General Studies
Pontotoc High School
Pontotoc, MS05.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
Timeline
Customer Service Representative
Foundever
11.2022 - 12.2024
Customer Service Representative
Terminix Pest Control
04.2018 - 10.2021
Customer Service Representative
Walmart
05.2015 - 08.2021
High School Diploma - General Studies
Pontotoc High School
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