Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Curry

Vicksburg,MS

Summary

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Overview

13
13
years of professional experience

Work History

Table Games Dealer

Ameristar Casinos, Inc.
07.2021 - 03.2025
  • Provided exceptional customer service in a fast-paced environment.
  • Handled cash transactions accurately and efficiently.
  • Maintained a professional demeanor and resolved customer issues effectively.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.

Call Center Representative

Fanatics, Inc
06.2018 - 05.2020
  • Managed 100+ calls per shift across billing and tech support
  • Upsold products resulting in monthly bonuses
  • Maintained call quality and reduced average handle time

Administrative Assistant

Walker's consulting and tax service
01.2016 - 05.2018
  • Provided exceptional customer service via phone and in-person interactions.
  • Responded to customer inquiries, resolving issues and providing solutions.
  • Maintained accurate records of customer interactions and transactions.
  • Managed and processed documents efficiently.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Technical Support Representative

WIS International
05.2014 - 01.2016
  • Resolved technical issues via phone and remote desktop tools
  • Logged and escalated tickets when needed
  • Walked customers through installations and setups
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Data Entry

OK Cars Auto Group
02.2012 - 05.2014
  • Entered and verified large volumes of data into internal systems
  • Audited spreadsheets for errors and inconsistencies
  • Maintained high accuracy in data projects and met tight deadlines
  • Streamlined data entry process for improved efficiency and reduced errors.
  • Streamlined data entry procedures, resulting in more accurate and timely log updates.
  • Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.

Education

Associate's degree - Business Administration

Hinds Community College
Vicksburg, MS
05.2025

Career certificate - Business Administration

Hinds Community College
Vicksburg, MS
05.2022

GED - undefined

Hinds Community College
Vicksburg, MS
01.2021

Skills

  • Attention to detail
  • Problem-solving skills
  • Customer support
  • Technical troubleshooting
  • Product troubleshooting
  • Call center operations
  • Customer service expert
  • Computer skills
  • Computer proficiency
  • Data entry
  • Accuracy and attention to detail
  • Fast typing speed

Timeline

Table Games Dealer

Ameristar Casinos, Inc.
07.2021 - 03.2025

Call Center Representative

Fanatics, Inc
06.2018 - 05.2020

Administrative Assistant

Walker's consulting and tax service
01.2016 - 05.2018

Technical Support Representative

WIS International
05.2014 - 01.2016

Data Entry

OK Cars Auto Group
02.2012 - 05.2014

Career certificate - Business Administration

Hinds Community College

GED - undefined

Hinds Community College

Associate's degree - Business Administration

Hinds Community College

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Jessica Curry