Jessica Harrington
Bay Saint Louis,MS
Summary
Dedicated retail professional with proven expertise in enhancing customer satisfaction, boosting sales, and effective problem-solving. Known for exceptional communication and multitasking abilities in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Poker Dealer
Hollywood Casino Gulf Coast
Bay Saint Louis, MS
11.2022 - Current
- Dealt various poker games with precision and attention to detail.
- Managed player transactions and ensured game integrity.
- Monitored gameplay for compliance with casino regulations and procedures.
- Provided exceptional customer service, enhancing player experience and engagement.
- Resolved disputes between players effectively and professionally.
- Maintained cleanliness and organization of gaming tables and equipment.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
Retail Sales Specialist
Flying J Travel Center
Gulfport, MS
04.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in merchandise organization, ensuring optimal product placement and visibility.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Collaborated with team members to optimize store layouts for enhanced customer experience.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Conducted regular inventory checks, supporting accuracy in stock management and replenishment processes.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Developed relationships with clothing vendors and freight operators.
- Issued receipts and processed refunds, credits, or exchanges.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
- Tightened security around store to reduce shrink and alleviate theft.
Teller
Woodforest Bank
Bay Saint Louis, MS
05.2021 - 08.2022
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries and provided information about available products and services.
- Maintained cash drawer integrity through meticulous balancing and record-keeping practices.
- Identified opportunities for cross-selling bank products to enhance customer relationships.
Store Manager
Keith's Superstores
Bay Saint Louis, MS
12.2016 - 05.2021
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed staff schedules, aligning workforce with peak business hours for improved productivity.
Lead Keno Runner
Silver Slipper Casino Hotel
Bay Saint Louis, MS
10.2011 - 2013
- Delivered timely Keno tickets to players, ensuring smooth game flow and customer satisfaction.
- Assisted in maintaining accurate records of Keno transactions and player interactions.
- Communicated effectively with team members regarding game updates and customer needs.
- Adapted quickly to changing environments, demonstrating flexibility during high-volume periods.
- Fostered positive relationships with customers, enhancing overall gaming experience at the casino.
- Trained new runners on operational procedures and customer service standards for Keno games.
Bartender
C N R's Bar & Grill
Bay Saint Louis, MS
2012 - 2013
- Mixed cocktails and beverages following standard recipes to ensure quality and consistency.
- Provided excellent customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Assisted in training new staff on drink preparation and customer service protocols.
- Collaborated with kitchen staff to coordinate food and beverage orders efficiently.
- Monitored inventory levels, restocked supplies, and communicated needs to management.
Store Manager
Pitt Stop
Lexington, SC
09.2010 - 07.2011
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
The Pantry
Columbia, SC
01.2009 - 08.2010
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Store Manager
Corner Pantry
Columbia, SC
07.2008 - 12.2008
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
The Pantry
Mississippi
09.2007 - 07.2008
- Collaborated with corporate management on strategic initiatives to drive store growth and profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Store Manager
Corner Pantry
Columbia, SC
2002 - 07.2007
- Oversaw daily operations, ensuring optimal inventory levels and product availability.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented merchandising strategies to maximize sales and improve store presentation.
- Monitored financial performance, analyzing reports to identify areas for cost reduction.
- Developed staff schedules, aligning workforce with peak business hours for improved productivity.
- Conducted regular inventory audits to maintain accuracy and reduce shrinkage rates.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Science - Psychology
University of Southern Mississippi
Long Beach, MS2016
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Training and mentoring
- Management
- Loss prevention awareness
Timeline
Retail Sales Specialist
Flying J Travel Center
04.2023 - Current
Poker Dealer
Hollywood Casino Gulf Coast
11.2022 - Current
Teller
Woodforest Bank
05.2021 - 08.2022
Store Manager
Keith's Superstores
12.2016 - 05.2021
Lead Keno Runner
Silver Slipper Casino Hotel
10.2011 - 2013
Store Manager
Pitt Stop
09.2010 - 07.2011
Store Manager
The Pantry
01.2009 - 08.2010
Store Manager
Corner Pantry
07.2008 - 12.2008
Store Manager
The Pantry
09.2007 - 07.2008
Bartender
C N R's Bar & Grill
2012 - 2013
Store Manager
Corner Pantry
2002 - 07.2007
Bachelor of Science - Psychology
University of Southern Mississippi