Jessica Hill
Horn Lake
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
OrthoSouth Physical Therapy
Germantown, TN
02.2025 - Current
- Ensured accuracy in patient charts and insurance documentation compliance.
- Minimized registration errors by verifying insurance benefits through multiple channels.
- Balanced daily transactions while processing card, cash, and check payments.
- Managed appointment scheduling and calls across various systems simultaneously.
- Achieved KPIs for data accuracy, patient throughput, and call handling efficiently.
- Tracked documentation and communication using Microsoft Office and Chrome systems.
Front Desk Receptionist
Fast Pace Health
Bartlett, TN
01.2025 - 03.2025
- Ensured smooth patient flow by managing check-in/check-out processes efficiently.
- Minimized errors while scanning and indexing insurance cards into EMR systems.
- Scheduled and modified appointments to optimize clinic operations effectively.
- Utilized multiple software platforms to enhance operational efficiency during busy periods.
- Consistently met productivity targets for front desk operations with high accuracy.
Coordinator
Mid-South Imaging & Therapeutics
Southaven, MS
01.2023 - 10.2024
- Enhanced appointment accuracy by efficiently handling high-volume calls and scheduling imaging.
- Ensured complete service documentation through rigorous insurance eligibility verification.
- Streamlined billing processes by maintaining organized electronic records, reducing rework.
- Facilitated smooth patient flow by swiftly checking in/out and processing payments.
- Adapted quickly to new systems, maintaining consistently high service levels.
Admissions Representative
Baptist DeSoto Memorial Hospital
Southaven, MS
06.2022 - 01.2023
- Enhanced patient registration efficiency by verifying insurance information swiftly.
- Ensured compliance by accurately completing patient demographics and required paperwork.
- Managed daily processing of workers’ compensation documentation with precision.
- Recognized for quick learning and reliability in high-pressure environments.
Direct Support Professional (DSP)
SRVS
Memphis, TN
10.2017 - 06.2022
- Documented daily activities and care notes accurately and on time.
- Transported clients safely while maintaining detailed records and schedules.
- Demonstrated consistency, reliability, and adaptability in a structured care setting.
PCA/CNA
North Delta Hospice
01.2016 - 01.2018
- These roles strengthened accuracy in data handling, cash reconciliation, customer service metrics, and adherence to policies and procedures.
Personal Care Assistant
Oxford Health Care
01.2015 - 01.2017
- These roles strengthened accuracy in data handling, cash reconciliation, customer service metrics, and adherence to policies and procedures.
Resident Assistant
LifePoint Village
01.2014 - 01.2015
- These roles strengthened accuracy in data handling, cash reconciliation, customer service metrics, and adherence to policies and procedures.
Cashier
OshKosh B'gosh
01.2013 - 01.2014
- These roles strengthened accuracy in data handling, cash reconciliation, customer service metrics, and adherence to policies and procedures.
Phone Operator
Braun Research Call Center
01.2012 - 01.2014
- These roles strengthened accuracy in data handling, cash reconciliation, customer service metrics, and adherence to policies and procedures.
Casino Cashier
Gold Strike Casino
01.2006 - 01.2010
- These roles strengthened accuracy in data handling, cash reconciliation, customer service metrics, and adherence to policies and procedures.
Education
Some College Coursework -
Mississippi Valley State University
Itta Bena, MSSkills
- High-Volume Data Entry (98–99% accuracy)
- Attention to Detail & Documentation Review
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Multi-Screen & Multi-System Navigation
- EMR/EHR Systems (Epic, Athenahealth, eClinicalWorks)
- Insurance Verification & Prior Authorizations
- KPI & Productivity Target Achievement
- Scheduling & Calendar Management
- HIPAA Compliance
- Adaptability & Rapid Software Learning
- Professional Email & Phone Communication
- Microsoft Word Excel Outlook PowerPoint Google Suite EMR/EHR Systems Multi-Line Phone Systems Dual-Monitor Workstations
- Consistently met or exceeded daily productivity and documentation KPIs
- Maintained 98–99% data entry accuracy across healthcare systems
- Adapted quickly to new software platforms
- Adapts smoothly to workflow and system changes
- Professional communication and reliability
- Detail-driven with quality data entry
- Thrives in fast-paced, high-volume environments
Timeline
Patient Care Coordinator
OrthoSouth Physical Therapy
02.2025 - Current
Front Desk Receptionist
Fast Pace Health
01.2025 - 03.2025
Coordinator
Mid-South Imaging & Therapeutics
01.2023 - 10.2024
Admissions Representative
Baptist DeSoto Memorial Hospital
06.2022 - 01.2023
Direct Support Professional (DSP)
SRVS
10.2017 - 06.2022
PCA/CNA
North Delta Hospice
01.2016 - 01.2018
Personal Care Assistant
Oxford Health Care
01.2015 - 01.2017
Resident Assistant
LifePoint Village
01.2014 - 01.2015
Cashier
OshKosh B'gosh
01.2013 - 01.2014
Phone Operator
Braun Research Call Center
01.2012 - 01.2014
Casino Cashier
Gold Strike Casino
01.2006 - 01.2010
Some College Coursework -
Mississippi Valley State University