Jessica Hughes
Gulfport
Summary
I have 8+ years of experience working in the financial industry in some capacity. I originally started as a teller and have since worked my way to Information Technology. In every role, I have either worked with members, clients, other team members, company higher ups (COO’s, Directors, and etc.), and/or third party vendors. In my current role, I work specifically on delivering new enhancements to our online banking platform. This often requires new project work but there are times where a project may not be needed and I can work with a vendor directly to achieve a business need. I currently work for a consortium. We do work for/with 3 very large credit unions.
I look forward to learning new things and expanding my knowledge while also meeting company deadlines and exceeding business expectations.
Overview
11
11
years of professional experience
Work History
Online Banking Engineer
Open Technology Solutions (AKA OTS)
04.2024 - Current
- As a member of the Application Support division, specializing in Online Banking, I play a key role in delivering a seamless digital experience for our customers/members. My responsibilities center around managing and enhancing the online banking interface, where I oversee the implementation of new features, products, and services on our online banking platform, Alkami. My goal is to ensure that end-users enjoy an intuitive, efficient, and satisfying interaction with our online banking services. I document each project phase in the Jira ticketing system, tracking progress, goals, and any adjustments needed. I collaborate closely with vendors such as Alkami, Glia, Kore.ai, Kong, DNA, and Fiserv to introduce new functionalities and services that align with our consortiums strategic vision.
- Manage multiple projects simultaneously, ensuring timely delivery while maintaining quality standards across all deliverables.
- Develop positive working relationships with stakeholders to effectively coordinate work activities.
- Achieve successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
IT Business Systems Analyst II
ICE (FKA Black Knight)
08.2021 - 04.2024
- As a key member of the development team, I specialized in configuring and managing client systems for our Document Management (DMC) and LoanSphere (attorney assignment) platforms. My role involved daily handling of Business-as-Usual (BAU) ticket requests via ServiceNow, as well as managing larger implementation projects. These projects span from onboarding new clients to enhancing systems for existing clients, working across both production and UAT testing environments. I also developed cost estimates (LOE’s) for custom client requests.
IT Systems Analyst
Keesler Federal Credit Union
06.2020 - 08.2021
- As the lead systems analyst for a Black Knight implementation project, I was responsible for user access standardization (UAS) and ensuring internal team members had the necessary privileges across all relevant systems. During the project’s implementation phase, I managed multiple tasks, balancing my role as a project resource with additional responsibilities such as handling service desk tickets through Samanage, leading knowledge-sharing sessions with credit union teams, managing weekly checklist tasks, and processing data security requests (DSRs).
- I gained hands-on experience with a variety of systems, including Alkami, Symitar, Synapsys, MeridianLink, PSCU, SMA Opcon, TimeTrade, Active Directory, Akcelerant, and Xperience. I applied agile methodology throughout the project and have Symitar PowerOn and automation expertise. Additionally, while on-call, I addressed after-hours job failures (e.g., GOODNIGHT), system patches, purges, backups, and other critical system maintenance.
- Developed comprehensive documentation for software applications to ensure clarity and consistency in usage.
- Led system integration projects, ensuring alignment with business objectives and optimal resource utilization.
- Streamlined reporting processes through automation, reducing turnaround time for management reports significantly.
- Maintained clear communication channels with stakeholders, providing timely updates on project progress and addressing concerns as needed.
- Led training sessions for staff on new technology tools, increasing proficiency levels across the organization.
Mortgage Loan Setup Specialist
Keesler Federal Credit Union
06.2018 - 06.2020
- In this role, I primarily worked with Symitar, MortgageBot, and Synergy. My responsibilities were similar to those in my processing position (see below), but with additional tasks specific to loan qualification. These included ordering and verifying employment records, insurance documents, W-2s, paystubs, and tax returns, among other required documentation. I also conducted thorough reviews of warranty deeds, deeds of trust, purchase contracts, and other legal documents to ensure compliance and loan qualification.
Mortgage Loan Processor
Keesler Federal Credit Union
08.2017 - 06.2018
- Reviewed financial documentation for accuracy, verifying income and employment information to mitigate risk.
- Collaborated with underwriters to resolve outstanding conditions, expediting loan approval timelines.
- Coordinated communication between borrowers, real estate agents, and closing teams to facilitate seamless transactions.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
Retail Support Specialist
Keesler Federal Credit Union
11.2015 - 08.2017
- In my role as a Research Specialist, I provided comprehensive support to branch and back office team members. This position required a detail oriented approach, strong organizational skills, and the ability to manage sensitive information with discretion. I managed a range of tasks with varying complexities including: Processing bank wires and faxes, handling deceased member accounts, and Managing Certificate of Deposit (CDs) and Individual Retirement Accounts (IRA’s).
Teller Service Representative
Keesler Federal Credit Union
01.2015 - 11.2015
- As a teller I operated a cash drawer, CDM Machines, and Recyclers to help ensure member satisfaction. Balanced ATMs and the vault daily to keep the branch in check with all compliance rules and regulations.
- Hourly: $10 / Yearly: $19,406
Education
High School Diploma -
St. Martin High School
Ocean Springs, MSAssociate of Arts - Business Administration
Mississippi Gulf Coast Community College
Biloxi, MSBachelor of Business Administration and Management -
The University of Southern Mississippi
Hattiesburg, MSSkills
- Microsoft SQL Server
- Microsoft Office Products
- Time Management
- Detail-Oriented
- Symitar PowerOn
- Alkami
- Jira
- Azure
- Project Management
- Incident Management
- System Integrations
- Work Instructions
- Requirements Gathering
- System Testing
Timeline
Online Banking Engineer
Open Technology Solutions (AKA OTS)
04.2024 - Current
IT Business Systems Analyst II
ICE (FKA Black Knight)
08.2021 - 04.2024
IT Systems Analyst
Keesler Federal Credit Union
06.2020 - 08.2021
Mortgage Loan Setup Specialist
Keesler Federal Credit Union
06.2018 - 06.2020
Mortgage Loan Processor
Keesler Federal Credit Union
08.2017 - 06.2018
Retail Support Specialist
Keesler Federal Credit Union
11.2015 - 08.2017
Teller Service Representative
Keesler Federal Credit Union
01.2015 - 11.2015
High School Diploma -
St. Martin High School
Associate of Arts - Business Administration
Mississippi Gulf Coast Community College
Bachelor of Business Administration and Management -
The University of Southern Mississippi
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