Jessica Knight
Gulfport
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
Coach (Retail Supervisor)
Nike Factory Store
10.2024 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
STORE MANAGER
Victoria's Secret
04.2017 - 05.2024
- Lead and demonstrate company values within the store.
- Act as the operations and calendar planning champion for the district supporting 11 stores.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
GENERAL MANAGER
Old Navy
06.2020 - 07.2021
- Managed all aspects of store operations, conducted inventory forecasting, and led initiatives to improve customer service
- Oversaw recruiting, HR functions, and staff development for the opening of new store locations
- Created and managed budgets.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
STORE MANAGER
The Children's Place
09.2013 - 04.2017
- Developed talent through the training of associates, including giving in-the-moment coaching conversations
- Created and modified schedules based on the business climate
- Prepared, organized, and trained in product knowledge and store regulations.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
ASSISTANT STORE MANAGER / SALES LEAD
The Children's Place
04.2012 - 09.2013
- Partnered with Store Manager to address performance concerns with associates
- Maintained a clean, organized, and efficient stockroom, adhering to set policies
- Encouraged and demonstrated exceptional customer service behaviors while on the sales floor.
ASSISTANT STORE MANAGER
Dirt Cheap
04.2010 - 04.2012
- Provided leadership for the entire front end and receiving areas
- Developed and executed plans for all coaching, training, development, and scheduling of store associates
- Financial oversight of all sales and profit goals (with store manager support)
- Kept showroom, counter, office area, and restrooms neat and orderly
- Received, unpacked, and helped display merchandise
- Immediately cleaned, repaired and displayed pre-rented merchandise upon return.
CUSTOMER SERVICE REPRESENTATIVE
Sears Portrait Studio
10.2009 - 05.2010
- Attracted potential customers by suggesting information about other products and services
- Generated sales leads and identified customers' needs to achieve satisfaction
- Took payment information and other pertinent information.
STORE MANAGER / RENTAL SPECIALIST
Baber's Rent To Own
03.2005 - 08.2009
- Managed overall operation of the Branch Office including all phases of lending, collecting, and direction of office staff
- Maintained cash drawer accuracy and security
- Ensured compliance with state and federal lending regulations and company policies.
BRANCH MANAGER
Crusaders Cash Advance
04.2004 - 02.2005
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
Diploma -
Wayne County High School
Associates of Arts -
Jones County Junior College
Skills
- Customer Relations
- Store Organization
- Loss Prevention
- Stock management
- Staff Management
- Shift Scheduling
- Retail Operations
- Marketing and Promotions
- Sales Strategies
- Scheduling Coordination
- Work Planning and Prioritization
- Human resource policies
Timeline
Coach (Retail Supervisor)
Nike Factory Store
10.2024 - Current
GENERAL MANAGER
Old Navy
06.2020 - 07.2021
STORE MANAGER
Victoria's Secret
04.2017 - 05.2024
STORE MANAGER
The Children's Place
09.2013 - 04.2017
ASSISTANT STORE MANAGER / SALES LEAD
The Children's Place
04.2012 - 09.2013
ASSISTANT STORE MANAGER
Dirt Cheap
04.2010 - 04.2012
CUSTOMER SERVICE REPRESENTATIVE
Sears Portrait Studio
10.2009 - 05.2010
STORE MANAGER / RENTAL SPECIALIST
Baber's Rent To Own
03.2005 - 08.2009
BRANCH MANAGER
Crusaders Cash Advance
04.2004 - 02.2005
Diploma -
Wayne County High School
Associates of Arts -
Jones County Junior College
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