Jessica Marshall
Biloxi
Summary
Oversaw administrative and dispatch functions with 15+ years of experience in customer service excellence. Cultivated strong relationships with clients while effectively resolving inquiries in both medical and transportation sectors. Directed fleet operations optimization through GPS tracking and strategic routing initiatives. Mentored new dispatchers to uphold standard operating procedures for efficient logistics management.
Overview
19
19
years of professional experience
Work History
Service Advisor
National Wrecker Service
12.2022 - 04.2025
- - Greet customers and provide excellent customer service
- - Schedule appointments and communicate with customers regarding the status of their vehicles
- - Coordinate with technicians to ensure timely completion of repairs
- - Order Parts
- - Maintain a clean and organized work area
- - Process payments and handle cash transactions
Office Manager / Dispatcher
National Wrecker Service
09.2012 - 12.2022
- Coordinated and dispatched a fleet of 35 vehicles to ensure timely delivery of goods and services
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Trained new staff on administrative procedures, fostering a collaborative work environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Medical Office Assistant
Wentworth-Douglass Hospital
08.2009 - 11.2011
- Managed patient scheduling and appointment coordination, ensuring efficient flow of daily operations
- Maintained accurate electronic medical records (EMR) for all patients, including updating personal information, medical history, and treatment plans
- Performed administrative tasks such as answering phone calls, responding to inquiries, and managing correspondence
- Coordinated referrals to specialists and scheduled necessary diagnostic tests for patients
- Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
- Processed insurance claims and verified coverage for timely patient billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Dispatcher
National Wrecker Service
09.2006 - 04.2009
- Coordinated and dispatched a fleet of 25 vehicles to ensure timely delivery of goods and services
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency
Education
Corpsman
United States Navy
Great Lakes04.1990
General Studies
Cameron College
New Orleans, LA03.1988
Skills
- Microsoft Excel
- Organizational skills (10 years)
- Administrative experience (10 years)
- Transportation management systems
- Microsoft Office
- Phone etiquette (10 years)
- Dispatching (10 years)
- Analysis skills
- Microsoft Word
- Customer service (10 years)
- Logistics
- Data entry
- Medical terminology
- Reliable team player
- Insurance verification
Timeline
Service Advisor
National Wrecker Service
12.2022 - 04.2025
Office Manager / Dispatcher
National Wrecker Service
09.2012 - 12.2022
Medical Office Assistant
Wentworth-Douglass Hospital
08.2009 - 11.2011
Dispatcher
National Wrecker Service
09.2006 - 04.2009
Corpsman
United States Navy
General Studies
Cameron College