Jessica Massey
Benton
Summary
Experienced Business Solutions Specialist with a strong background in provider credentialing, new employee onboarding, and training. Skilled in delivering comprehensive technical support to users and resolving complex technical issues. Proficient in standard operating systems and networking protocols, ensuring seamless operations and efficient communication within organizations. Adept at streamlining processes and implementing effective solutions to enhance productivity and drive business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Solutions Specialist
Arkansas Heart Hospital
08.2022 - Current
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
- Addressed and resolved discrepancies in provider documentation, maintaining high level of data integrity.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Trained staff on proper use of systems and conducted orientation seminars.
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Streamlined operational processes and collaborated with management to implement process improvements.
Referral Specialist
Family Practice Associates
10.2020 - 08.2022
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for needed procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Conducted regular audits of referral records to maintain compliance with industry regulations and company standards.
Technical Support 1
Arkansas Cardiology
03.2015 - 03.2020
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Maintained detailed records of customer interactions, noting solutions provided for future reference.
- Assisted in creating a knowledge base of common issues and resolutions for use within the support team.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Office Manager
Gram's House
07.2010 - 03.2015
- Engaged with parents and families to build positive relationships for children to thrive.
- Analyzed enrollment data to identify trends, optimize staffing levels, and inform future program development.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Achieved accreditation from national childcare organizations as a reflection of exceptional care standards.
- Attended approved training and continuing education courses to maintain certifications.
- Streamlined administrative processes through the adoption of new software systems, enhancing efficiency across the organization.
- Managed budget allocation, ensuring optimal resource utilization for facility maintenance and improvement initiatives.
Education
BBA - Business Analysis
University of Central Arkansas
05.2025
Dental Assistant Certification - Paris Junior College - Paris, TX
08.2005
High School Diploma - Little Elm High School
05.2004
Skills
- Healthcare EHR experience; Cerner, EClinicalWorks, EPIC, Nextgen
- HIPAA Compliance
- Report Generation
- Document Review
- Data Management
- Documentation and Recordkeeping
- Provider enrollment
- Credentialing oversight
- Background Checks
- Application coordination
Certification
- CPR
- Cardiac Monitor Technician
- Registered Dental Assistant
- ECE Paraprofessional
Timeline
Business Solutions Specialist
Arkansas Heart Hospital
08.2022 - Current
Referral Specialist
Family Practice Associates
10.2020 - 08.2022
Technical Support 1
Arkansas Cardiology
03.2015 - 03.2020
Office Manager
Gram's House
07.2010 - 03.2015
BBA - Business Analysis
University of Central Arkansas
Dental Assistant Certification - Paris Junior College - Paris, TX
High School Diploma - Little Elm High School
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